Implementation Lead, Heim
£55-65k
Plus eligibility for equity options at the end of your probation period
3 days a week in office
AI native tech infrastructure for last mile of healthcare
Posted today
AI native tech infrastructure for last mile of healthcare
1-20 employees
Posted today
£55-65k
Plus eligibility for equity options at the end of your probation period
3 days a week in office
1-20 employees
Company mission
To reinvent how healthcare is accessed by bringing it to patient’s homes efficiently, and at scale.
Role
Who you are
- You have 4–6 years of experience leading complex implementation, deployment, or transformation projects, and you come from one of two backgrounds:
- From inside the NHS: with a genuine track record of adopting and embedding innovation in a clinical or operational setting, and a hard-won understanding of how change actually happens (and stalls) inside a Trust; or
- From healthtech or healthcare: having delivered comparable software deployments into healthcare providers, ideally the NHS, and knowing what it takes to get clinical teams to genuinely adopt something new
- A builder, not just an operator: you are comfortable creating process, structure, and documentation from scratch while simultaneously running a live, high-stakes programme
- A natural relationship builder: you genuinely enjoy the human side of the work, earning trust, following up, and making partners feel looked after, and you can hold a room of senior NHS stakeholders as easily as a team of frontline nurses
- Fluent in the NHS context: you understand the realities of clinical safety and information governance (DCB0129, DTAC, DPIA, MDR), and the genuine challenges of adopting new technology in a stretched public system
- Calm under uncertainty: the product is still evolving, partners are co-designing it with us, and priorities shift. You thrive in that, and bring order to it for everyone around you
- Commercially and strategically aware: you understand that adoption is what turns a contract into a renewal and a reference, and you act on that without being asked
- AI fluent: you actively use AI tools in your day to day, keep up with how fast they're moving, and are excited to deploy genuinely new capability into the front line of care
- Meticulous: you bring an exceptional eye for detail to planning, execution, and quality
- Above all, you are deeply mission driven and genuinely excited by the impact Heim can have in enabling the systemic shift of healthcare into the home, and the power of AI to maximise clinical time
What the job involves
- As Implementation Lead, you will be responsible for establishing Heim’s Delivery team. You will own large-scale deployments of Heim Software inside the NHS, the deployments on which the success of the product, and the foundations of long term partnerships are built
- Heim is a high growth and fast paced company, where your job will not simply be to deliver a fixed scope on time; it will be to secure a genuinely high level of engagement and collaboration from clinical and operational teams inside client organisations, to turn that engagement into adoption that sticks, and to feed everything you learn back into the product
- Within our first two major deployments, your work will affect the day to day of >800 nurses, delivering close to 1M patient contacts per year
- You will lead these deployments end to end - from mobilisation and structured discovery, through to go-live of dashboards, the Companion App, and AI-assisted productivity features - while standing up the playbooks, processes, and frameworks that let us do the next deployment, and the ten after that, far better
- This is as much a building role as it is a delivery role. You will define how Implementation works at Heim while running a live, high-stakes programme from day one
- Own the full implementation lifecycle for each NHS partner, from contract mobilisation and governance kick-off through structured discovery, go-live, and into embedded, business-as-usual adoption
- Run phased, multi-team rollouts to plan: coordinate activities, timelines, dependencies, and resources across cohorts of teams, ensuring milestones are met and the right people are briefed at the right moment
- Own the DPIA support, data flow sign-off and information governance steps that gate NHS go-live, working alongside our Clinical Safety Officer and the Trust's governance leads
- Identify risks and blockers early, operational, clinical, technical, or political, and develop mitigations before they threaten the timeline or the relationship
- Be the primary face of Heim to the partner: the trusted, knowledgeable presence able to generate NHS teams’ buy in for long term engagement and co-design
- Build relationships at every level: from frontline nurses and shift coordinators, to team leads and super-users, to the COO, Divisional Director, and project sponsor. You will run the weekly check-ins and monthly leadership reviews that keep a programme on track
- Drive genuine adoption, not just deployment: coach teams through new ways of working, monitor usage, and proactively step in where engagement drops or a team gets stuck
- Help our champions inside the Trust make the internal case for wider rollout, articulating impact to the stakeholders who control budget, sequencing, and expansion
- Treat every deployment as a live co-design partnership - surfacing how community teams actually work, where the product fits, and where it needs to bend to clinical and operational reality
- Be the high-fidelity channel between the front line and our Product and Engineering teams, relaying structured, prioritised feedback that shapes the roadmap rather than a wishlist
- Manage expectations carefully where capability is still being built or is pending regulatory approval (for example MDR), keeping partners confident and informed without over-promising
- Build out the playbooks, deployment frameworks, governance packs, onboarding materials, and health frameworks that make NHS implementation repeatable
- Capture and codify what works so each deployment is faster, smoother, and lower-risk than the last, directly enabling our push toward 6 live Trusts in the next 9-12 months
- As the function grows, set the standard others will follow, and mentor the implementation hires who come after you
Application process
- Application: Submit your profile with an explanation of why you're a great fit for this role
- Screening: CV screening video call
- Case Study: In person presentation to understand how you think, communicate, and interact
- Culture Fit: In person conversation with a founder and other team members
Salary benchmarks
Our take
Heim is reinventing how healthcare is delivered. They believe we are at the cusp of a systemic shift away from hospital-based care toward the home, so they're building the AI-native infrastructure to power this transition. With a mission to expand access to in-person clinical care by empowering nurses with technology that makes home-based delivery more efficient and scalable.
Healthcare systems globally are buckling under administrative friction and inefficient workforce distribution. In the UK and Europe, the "last mile" of care is currently managed via manual spreadsheets and fragmented legacy tools. This "travel tax" on clinical time is the single greatest barrier to sustainable healthcare.
Heim is an infrastructure layer designed to solve the "last mile" complexity of healthcare and have created an AI-native ecosystem that optimises the intricate scheduling and logistics involved in community care. Their core offering is a platform that automates every non-clinical touchpoint - from route optimisation to automated referrals - allowing clinicians to focus entirely on the patient. By applying algorithms to clinical logistics, Heim has shown that the cost of at-home visits can be reduced by around 35%, releasing significant clinical capacity.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Nov 2024
$3m
SEED
Total funding: $3m
Company benefits
- 33 days base holiday (25 days + 8 bank holidays)
- An extra day off for your birthday (or nearest week day!)
- Socials and bi-annual company-wide retreats
Company HQ
Marylebone, London, UK
Articles
Leadership
Kelly Klifa
(Co-Founder & CEO)Co-founded Testing for All and scaled to >£29M turnover in <16m. Former Group Strategy Lead at Sainsbury's Group and Strategy Consultant at Advention Business Partners.
James Monico
(Co-Founder & CPO)James co-founded and scaled Cloudreach (exited to Blackstone) and co-founded Testing For All with Kelly, providing large-scale diagnostics during the pandemic.
People progressing
Dr Elle is an emergency doctor by background, and now leading Heim's foray into the NHS. Promoted from clinical lead to Medical Director
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