Senior IT Support Analyst, Keywords Studios
Technical & creative services provider
Be an early applicant
Technical & creative services provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- 6+ years experience across IT support, systems, infrastructure, or networking roles
- Strong hands-on experience with Windows and macOS
- Experience with cloud platforms (Azure/Gsuite/AWS preferred)
- Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls)
- Experience with identity, access management, and endpoint security
- Practical scripting and automation experience
- Proven experience supporting production-critical environments
- Flexible and resilient in a high-volume, fast-moving work environment
- Pragmatic, reliable, and solutions-focused
- Technically curious and hands-on
- Calm and methodical during incidents
- Comfortable owning systems and seeing improvements through
- Enjoys improving systems rather than just maintaining them
Desirable
- Experience in game development, VFX, or creative technology
- Familiarity with Unreal Engine, Unity, Perforce, or build pipelines
- Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, Azure, AWS)
- ITIL, cloud, or networking certifications
What the job involves
- We are looking for a Senior IT Support Analyst to drive the evolution of the diverse systems, tools, and infrastructure that keep our game development studio running smoothly
- This role encompasses a wide range of responsibilities, including support and management across cloud, infrastructure, networking, and core studio systems
- You’ll act as a senior escalation point for technical issues while contributing to the design, reliability, and improvement of IT systems
- This role offers the opportunity to take ownership of complex technical challenges, improve operational stability, and support creative teams in a fast-paced, dynamic production environment
- The position will also involve supporting a regional studio setup, with occasional travel between sites as needed
- Provide 2nd and 3rd line support for complex user, system, and platform issues
- Troubleshoot advanced Windows and macOS problems at OS and application level
- Act as an escalation point for incidents affecting studio productivity
- Balance reactive support with proactive system improvement
- Support and administer cloud infrastructure
- Maintain SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
- Support VPN, secure remote access, and hybrid connectivity
- Contribute to automation efforts across systems, infrastructure, and operations
- Own endpoint management via Intune, JAMF, or similar MDM platforms
- Support backup, recovery, and business continuity solutions
- Participate in cross-environment infrastructure planning and integration
- Automate routine administration using PowerShell, Bash, or Python
- Support and troubleshoot LAN, WAN, and cloud networking
- Configure and maintain VLANs, routing, switching, and Wi-Fi
- Act as a technical escalation point and mentor to junior team members
- Identify opportunities to improve reliability, automation, and user experience
- Lead or actively contribute to technical initiatives across systems, platforms, and service operations
- Ensure technical knowledge is documented and accessible to support effective operations
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
- 25 days holiday (+ bank holidays)
- Pension Scheme
- Tech & Bike Schemes
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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