People Operations Specialist, KAYAK
$65-75k
+ Annual cash bonus for eligible roles
More information about location
Travel search engine
Be an early applicant
Travel search engine
1001+ employees
Be an early applicant
$65-75k
+ Annual cash bonus for eligible roles
More information about location
1001+ employees
Company mission
To help millions of travelers around the globe make confident travel decisions.
Role
Who you are
- Will require flexibility in working hours to help support Australia as required
- HR Experience: 2+ years of experience working in an HR role focusing on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company. Experience working with Workday HRIS is a plus
- Immigration: Experience with end-to-end US Immigration cases
- HR Knowledge: Solid working knowledge of employment life cycle practices, specifically in the USA, with a curiosity to learn more
- General HR practices for other countries are a plus. Open to learning more about LATAM and APAC countries
- Analytical Thinking: Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures
- Has effective problem-solving skills to address routine HR inquiries and seeks guidance for more complex cases. Understands when to advance potential problems
- Productivity: Can proficiently manage routine HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests
- Communication: Can Communicate professionally and effectively - both verbally and in writing
- Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions
- Teamwork: Can gain trust and build relationships with immediate and wider teams and collaborate effectively. Is a solution-oriented teammate who is a self-starter and can work independently and as part of a global team
- Leadership: Independently ask questions about career paths and growth and development opportunities
- Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity to learn about different regions, cultures, legislation, and ways of working
What the job involves
- The People Operations team at OpenTable | KAYAK is all about improving the employee experience while always considering efficiency and scalability
- As a People Operations Specialist, you will play an important role in supporting the global workforce and broader HR team
- You will support both OpenTable and KAYAK brands across all regions with day-to-day business activities associated with people-related systems, processes, policies, and procedures
- Support the global workforce by providing prompt and effective responses to employee and business inquiries via Zendesk, applying independent judgment in line with company SLAs
- Troubleshoot Workday (HRIS) issues related to employee lifecycle processes and self-service functionality via Zendesk
- Identify gaps and areas for improvement in HR processes, establishing and optimizing workflows to better support business needs
- Process employee lifecycle transactions in Workday, including hires, onboarding, offboarding, role changes, and internal transfers, ensuring a positive employee experience and adherence to best practices across all locations
- Conduct orientation sessions for new hires and serve as a point of contact throughout onboarding, addressing questions and providing guidance
- Support payroll, benefits processing, leave administration, and background/identity checks, ensuring standard processes and compliance
- Advise HR Business Partners and cross-functional teams on HR policy and process best practices, driving efficiency and compliance
- Interpret HR policies and provide solutions for complex situations requiring independent judgment
- In the absence of established policies and processes, conduct research into relevant legislation and best practices to ensure compliance and to develop solutions
- Conduct HR data audits to ensure data integrity, accuracy, and compliance with company policies and regulatory requirements
- Assist our Talent Acquisition team with scheduling and coordinating phone and video interviews, offer /contract generation, and background and identity check management, across global locations, as required
- Support end-to-end process for global mobility, business travel and immigration cases, ensuring efficient and timely completion while creating a positive employee experience
- Serve as a point of contact for HR Business Partners, external counsel, and employees, ensuring proactive communication regarding case statuses and managing processes effectively to minimise the need for follow-up from stakeholders
- Contribute to the continual development and enhancement of our people processes and workflows, aiming to drive HR process efficiency as well as employee experiences
- Participate in team-identified projects/initiatives and any ad hoc projects
Our take
KAYAK is a travel agency and metasearch engine owned and operated by Booking Holdings. KAYAK processes over 6 billion queries across its platforms each year for travel information - as one of the world’s leading travel search engines, KAYAK searches other sites to show travellers the information they need to find the right flights, hotels, rental cars and vacation packages. It offers a variety of tools and features such as KAYAK trips, explore, and price forecast.
There’s been speculation over the years about online travel companies getting into the hotel business and KAYAK is no exception. The company is expanding its hospitality offerings beyond its traditional hotel referral and booking services but despite speculation through the 2020s, has stopped short of opening hotels under its own brand, preferring to partner with preexisting companies on their hotel tech.
Since being acquired by Booking Holdings, the global leader in online travel, in 2013, KAYAK has continued to expand and innovate, enhancing the travel experience for users all around the world. And now KAYAK manages a portfolio of metasearch brands including SWOODOO, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. With the aim to make it easier for everyone to experience the world - it now operates sites in more than 70 countries and territories.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Work flexibly: Our global flexible work policy lets our teams decide if they head into one of our offices or work from anywhere else
- Team-wide time off: Most of our team disconnects at the same time each year to recharge and reconnect
- Global volunteer week: Take VTO (Volunteer Time Off) to support the organizations and charitable efforts you believe in
- Wellness: We take care of each other - providing opportunities and spaces to live that work-life balance
- Resource groups: Our five ERGs are employee-led groups for underrepresented communities and their allies
- Career growth: We provide opportunities for our team to develop their skills – or learn new ones – on their own terms
Company HQ
South End, Stamford, CT
Leadership
Steve Hafner
(Co-Founder & CEO)Previously Board Member of Trulia, Blade and SeatGeek and currently an Executive at OpenTable.
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