AI Systems Analyst, Ping Identity
$79.7-99.6k
Identity and access management solutions
Open for applications
Identity and access management solutions
1001+ employees
Open for applications
$79.7-99.6k
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- This role is ideal for someone who is highly organized, data-savvy, and excited to operate at the intersection of AI enablement, platform administration, and enterprise analytics
- 2–4 years of experience in platform administration, IT operations, business analysis, or a related role focused on enterprise SaaS tools or data platforms
- Analytical mindset with experience building reports or dashboards to track platform usage, adoption, or operational KPIs (e.g., in Tableau, Looker, Google Sheets, or similar)
- Strong organizational skills — comfortable managing multiple workstreams, tracking open items, and keeping stakeholders informed without dropping the ball
- Familiarity with enterprise AI or SaaS platforms — you don't need to be an engineer, but you're comfortable navigating admin consoles, user management interfaces, and platform settings
- Clear, confident communicator — able to translate technical platform details into plain language for business audiences and write documentation that people actually use
- Collaborative by nature — you work well across IT, data, and business teams and are comfortable navigating a fast-moving, cross-functional environment
Desirable
- You have hands-on experience administering an enterprise AI platform such as Glean, Databricks, Salesforce Einstein, Microsoft Copilot, or similar
- You have experience supporting an AI governance or responsible AI program — tracking use cases, flagging risks, or maintaining an AI tool registry
- You've built adoption or ROI dashboards for technology platforms and know how to tell a story with usage data
- You've written prompt templates, configured agents, or supported users in getting more out of AI assistant tools
- You have a background in IT service management, help desk, or enterprise platform support
- You are familiar with data privacy, access control, or compliance concepts relevant to AI systems (e.g., PII handling, role-based access, data retention)
What the job involves
- Ping Identity is seeking a detail-oriented and analytically curious AI Analyst / Admin to join the Data & AI team within the Office of the CIO. This is a unique opportunity to be at the center of Ping's enterprise AI ecosystem — helping govern, optimize, and expand how we deploy AI tools and platforms across the organization
- As an AI Analyst / Admin, you'll be the operational backbone of our AI platform portfolio. You'll manage platform configurations, track adoption and usage metrics, support AI governance processes, and help connect the dots between our tools, our people, and our strategic priorities
- Administer and configure AI platforms across Ping's enterprise AI stack (e.g., Glean, Databricks, and other deployed tools), including user provisioning, access management, connector configuration, and settings governance
- Support the AI governance process by maintaining a registry of approved AI tools, tracking use case submissions, monitoring compliance with AI policies, and flagging risks or anomalies
- Coordinate vendor relationships and platform operations, including license management, renewal tracking, support escalations, and liaison work with external AI vendors
- Assist in onboarding and enablement of new AI tools and capabilities — creating documentation, training guides, and FAQs to help Identians get the most out of available platforms
- Support the AI Automation Engineer(s) with platform-level configuration needs, agent publishing workflows, and operational tasks that keep automation running reliably
- Triage and respond to AI platform support requests, partnering with IT and business stakeholders to resolve access issues, configuration questions, and integration challenges
- Monitor platform health and performance, proactively identifying issues and working with vendors or internal teams to resolve them
- Contribute to AI use case intake and tracking, helping teams log, prioritize, and move use cases through the pipeline in coordination with the broader AI & Data team
Our take
Ping Identity is a platform, delivered through both cloud services and on-premises software, providing a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
According to the latest forecasts, the digital identity market is worth approximately $60 billion in 2025, with annual growth rates ranging from 16 to 21%, depending on the source. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management, including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock in 2023 went some way to consolidating a firm rooting in the industry for both companies.
Now combined with Forgerock, PingIdentity has successfully attracted considerable funding and serves hundreds of brands, including Morningstar, Vodafone, and GEICO, as well as the governments of Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo, in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(Founder & CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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