Senior Software Development Engineer in Test, Dialpad
$150.5-175.3k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
$150.5-175.3k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- We seek individuals who not only meet our high standards but go beyond them
- Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic
- 5+ years of experience in software engineering or SDET roles with an emphasis on software development
- Strong programming skills in Python (preferred), Java, or JavaScript
- Experience testing distributed, cloud-native SaaS systems and APIs
- Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality
- Hands-on exposure to LLMs or AI/ML systems (e.g., OpenAI, Claude, Gemini, or similar platforms)
- Understanding of non-deterministic systems and probabilistic testing approaches
- Experience building test frameworks and scalable automation systems
- Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation)
- Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions)
- Strong collaboration skills with the ability to work across distributed teams and time zones
- Bachelor’s degree in Computer Science or equivalent practical experience
- Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, ElasticSearch
- Frontend: Vue3, React
- AI Stack: LLM APIs, LiveKit, prompt orchestration frameworks, evaluation tooling
- Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply
What the job involves
- At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers
- We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills
- As a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent services
- You will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactions
- You will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and more
- In this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more stable, and more delightful for customers
- This position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United States
- Own end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualification
- Design and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrations
- Develop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination rates
- Drive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approaches
- Integrate AI quality checks into CI/CD pipelines with fast feedback cycles (<15 minutes for PR validation)
- Build tooling for LLM observability and debugging, including prompt tracing and response analysis
- Partner with Applied AI teams on prompt engineering, model selection, and evaluation strategies
- Design and execute performance and load tests for AI services (latency, throughput, cost efficiency)
- Identify and mitigate risks related to hallucinations, bias, safety, and edge cases
- Define and track AI quality KPIs (task success rates, precision/recall, latency, etc.)
- Participate in design and architecture reviews to ensure systems are testable, observable, and resilient
- Mentor engineers and contribute to raising the bar on AI quality engineering practices
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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