Head of Customer Strategy, Databook
Offers equity
Strategic Relationship Management platform
Be an early applicant
Strategic Relationship Management platform
101-200 employees
Be an early applicant
Offers equity
101-200 employees
Company mission
To help improve rep performance at scale.
Role
Who you are
- If you’re passionate about Sales AI, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Databook’s CS Director is the career path for you!
- 8-12 years of relevant experience across customer success, consulting and/or enterprise sales
- Excellent customer facing skills backed with demonstrated problem solving and analytical mindset
- Strong understanding of the enterprise GTM sales ecosystem and different roles and responsibilities of each stakeholder
- Demonstrated ability to run multiple engagements in parallel and ability to form strong and lasting relationships with key stakeholders, both external and internal
- Has managed a team of 4-8 managers/consultants/associates in their current/last role
- Strong familiarity with income statements and financial metrics
- Experience working cross functionally and an ability to communicate complex concepts succinctly
- Ability to work collaboratively with sales, product and engineering
- Previous work in a rapidly scaling startup environment a plus
- Proficiency in PowerPoint and Excel (and G-suite) a must for creating compelling slideware and running data analytics for executive presentations
- High attention to detail
- Ability to hustle with a ‘get-things-done’ attitude
- Collaborative mentality by prioritizing ‘we’ and not focusing on ‘me’
What the job involves
- Databook is seeking a highly driven candidate with a passion for leading customer success, building strong customer relationships, and scaling a business for the position of Head of Customer Strategy (CS)
- The Head of CS (Director) will be the leader of a CS team, responsible for our entire post-sales book of business and will work directly with our customers on a regular basis: sales and marketing leaders at some of the largest and fastest-growing tech and consulting companies in the world
- As CS Director, your ultimate responsibilities will include driving high customer retention, account growth, and delivering business solutions that utilize our industry-leading technology to enhance our customers’ revenue performance
- Your team will manage a portfolio of accounts and is responsible for managing the end-to-end customer lifecycle. In a leadership role you will be responsible for a high-performing team supporting some of the largest and most complex companies in the world, responsible for team based success metrics as well as account success
- Operationally the CS Director is a core contributor to driving operational excellence in the GTM organization at Databook - they will be supporting projects and initiatives that enable scalability for this rapidly growing team and company
- Work directly with CS Managers and Account Executives to help Databook customers recognize their short- and long-term business initiatives leading to expansion and growth of accounts
- Learn and help to define a data-driven approach to customer success and management
- Be an active member of Databook’s Leadership team to continuously improve processes which accelerating scaling of operations
- Analyze customer data and work with the team to identify patterns that help in taking concrete actions to drive better customer adoption of Databook platform
- Directly collaborate with customers to ensure they are realizing the benefits from Databook's AI software: saving time and driving significant pipeline and sales expansion
- Understand Databook customer’s sales cycle and identify how Databook use cases can be leveraged across the process
- Become an expert at Databook's approach to guided selling through hands-on training
- Work alongside the C-level sales leaders to create data-driven solutions for supercharging sales
- Undergo mentoring sessions with Databook’s top executives and board advisors
- Meet regularly with GTM leaders to gain insight into business objectives and issues
- Collaborate with sales and solutions engineering leaders to achieve agreed upon sales targets and outcomes consistently and on time
- Work effectively with team members and other departments to reach sales targets
- Stay up-to-date with sales best practices and trends
Our take
Databook delivers the industry's first Strategic Relationship Management (SRM) platform, to enable sellers to create, manage, and maintain strategic relationships at scale. The platform encompasses a range of tools to help sales teams increase productivity and performance, with the flexibility to grow with companies as they develop.
The platform provides data-driven insights on everything from opportunity intelligence to propensity to buy, and stands out for crafting deliverables that are customized to key clients. Running entirely out of the cloud, it also makes it possible for its clients to minimize hardware outlay. By providing personalized, real-time insights, Databook makes it possible for successful businesses to expand their operation by recognising which companies are the most likely to buy.
Competition in this field is rife, with HubSpot Sales Hub, Guru, Showpad Content and Highspot among the companies rivalling Databook. But the solution has been praised for being particularly user-friendly, with key features accessible via a few straightforward clicks. Databook now serves an impressive roster of clients, including Microsoft and Salesforce, and was recognised as a which is a clear indicator of the company’s reputation and scalability.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$50m
SERIES B
Apr 2021
$16m
SERIES A
Total funding: $71m
Company benefits
- Equity
- Employee referral bonus program
- $500 USD (or local currency equivalent) learning stipend
- Complimentary subscription to Masterclass
- $750 USD (or local currency equivalent) budget for home office equipment
- Medical, Dental and Vision care contributions
- 401k Retirement Plan
- 4 weeks vacation plus holidays
Company HQ
Palo Alto, CA
Leadership
Anand Shah
(CEO)They were an Analyst at Ernst & Young, then Goldman Sachs. Formerly an Engagement Partner at Accenture. Co-founded Databook in 2016.
Alex Barrett
(Product)They studied Modern Languages at Cambridge University. Producer at Al Jazeera, Blakeway Productions and the BBC. Co-founded Databook in 2016.
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