Strategic Operations Manager, ServiceNow
Customer and Industry Workflow
$129.5-226.5k
Salary dependent on location + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$129.5-226.5k
Salary dependent on location + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 6+ years of relevant work experience (with 2+ years post-MBA or equivalent higher degree)
- Strong preference for experience in a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company
- Strong data analytics and problem-solving skills
- Effective communicator both verbally and in writing; comfortable in business and technical discussions
- Track record of leading cross-functional projects
- Collaborative team player who is also an independent thinker
- Self-starter who thrives in fast-paced, high-growth environments
- Expertise and/or strong interest in the enterprise software/ SaaS industry
- The candidate must have relentless curiosity and very strong analytical and collaboration skills
What the job involves
- This position reports to: Director, Strategic Operations
- We are looking for a Staff Strategic Business Operations Manager who can be a trusted advisor to the Head of Business Operations & Strategy for one of our high-growth business units (BU) and a respected partner to cross-functional peers
- This role will have high visibility and involvement in both operational and strategic aspects of the BU and represent the BU in corporate initiatives and forums
- Further, we are looking for someone with the desire to flex and take on additional responsibilities to support the growth that BU is undergoing
- This role will be a key contributor to the BU‘s strategic and operational initiatives
- You will solve complex business and product problems, design and drive strategic analysis, plan for execution, contribute to annual operating plans, and help run regular operating rhythms
- You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to overall business objectives
- Serve as a key advisor and thought partner to BU leadership and collaborate closely with cross-functional leadership to drive business impact
- Structure complex problems, develop hypotheses, conduct analyses, synthesize findings and suggest recommendations all in high-quality output (written and oral)
- Use your data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth
- Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
- Support prioritization of initiatives and resourcing using data
- Support cross-functional initiatives and programs
- Help run business reviews and planning activities, and support alignment between BU leaders and all Stakeholders (C-Level, other functions)
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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