Technical Support Analyst Intern, Motorola Solutions

• This opportunity is ideal for students or recent graduates who are eager to learn, develop technical skills, and contribute to the success of a dynamic team
• Education: Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Basic understanding of computer hardware, software, and networking concepts
• Familiarity with operating systems such as Windows, macOS, or Linux
• Strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment and independently when required
• Eagerness to learn and adapt to new technologies and tools
• Attention to detail and ability to document technical issues clearly and accurately
• All Candidates must be currently pursuing a degree/diploma in an information technology related field

Desirable

• This position is part of the Customer Support organization. This team deals directly with our partners and customers and helps them with resolving their technical issues related to Motorola Solutions Inc (MSI) products. It is a rapidly growing team with tons of career opportunities. The team values transparency, open communication, collaboration and customer first mentality
• We are seeking a motivated and tech-savvy Technical Support Analyst Intern to join our IT team
• This internship offers hands-on experience in troubleshooting, diagnosing, and resolving technical issues, while providing exceptional support to end-users. The intern will work closely with our technical support team to resolve software, hardware, and network-related challenges, gaining valuable knowledge of IT systems and processes in a professional environment
• Provide first-level technical support for Camera and Access control related hardware, software, and networking issues via email, phone, or chat
• Document and track support tickets using our Salesforce ticketing system, ensuring timely escalation of unresolved issues to senior team members
• Assist with onboarding and offboarding tasks, such as account setups, password resets, and access permissions
• Conduct system testing, updates, and maintenance under the guidance of senior team members
• Help create and update technical documentation, FAQs, and user guides for internal use
• Collaborate with the IT team to identify opportunities for process improvements or automation
• Stay up-to-date with new technologies, tools, and industry best practices
• What You'll Gain:
• Hands-on experience in diagnosing and resolving real-world technical issues
• Exposure to IT service management (ITSM) processes and tools
• Mentorship from experienced IT professionals in a collaborative environment
• Opportunity to develop strong communication, troubleshooting, and organizational skills
• A deeper understanding of IT infrastructure and support operations
• A chance to contribute to meaningful IT projects and initiatives