Business Intelligence Specialist, Resolver

• 3-5 years work experience working with BI tools (e.g. Tableau, Power BI, Looker, Domo)
• Expert at building intuitive, well-thought-out dashboards that users love. A keen eye for data visualization and finding elegant solutions for making complex data understandable
• 2+ years data modelling, analysis, cleaning and QA
• Experience with SQL
• Post Secondary degree is required

Desirable

• Our Business Intelligence Specialist will enable a data-driven strategy at Resolver by building dashboards and providing insights on key results
• This is a role where you will work with stakeholders across the business to define how data impacts our business
• The future state is a data-centric culture where leaders are empowered with self-service data for decision-making. You will drive conversations across the company on the insights in our data and how we can use them to improve results
• Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
• Data Analysis (60%):
• Serve as a centralized reporting agent for all divisions at Resolver, adjusting monthly reports with updated data sources and resolving issues with current reporting as required
• Provide new reporting, dashboards and other visualization to the business that will support growth
• Proactively identify trends and business insights that improve results against core corporate KPIs: ARR, win-rate, back-to-base revenue
• Collaborate with key stakeholders on division-level reports across services, product, sales, marketing and division leads
• Ability to break down complex business challenges, identify root causes and develop data-driven solutions is crucial
• Data Management(30%):
• Detect data quality issues and their root causes; implement fixes and design data audits to capture the issues in the future
• Monitor dashboards to ensure they’re functioning properly. Troubleshoot when issues arise
• Maintain standards for key metrics to avoid inconsistency in reporting across dashboards and teams
• Make use of historical metrics when setting up reporting, with aim of enabling teams to deliver and exceed on division-level and corporate-level objectives
• Write and maintain documentation to support our goal of being a data-centric culture; support data integrity. Document untapped data sources that teams could leverage in future reporting
• Strategy (10%):
• Regularly report to stakeholders on the business impact of the BI infrastructure and BI-related projects
• Understand stakeholder requirements and anticipate future needs as it relates to data and data management
• Continuously advance our data culture by researching the market and recommending industry best-practices