IT Operations Administrator, Hootsuite
CA$68.4-95.8k
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
CA$68.4-95.8k
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- 3+ years of experience in IT operations, endpoint, or systems administration, ideally in a SaaS or distributed environment
- Working knowledge of identity and access management and SSO (Okta or equivalent)
- Working knowledge of endpoint management (Jamf Pro, Intune, or equivalent)
- Strong administration of Google Workspace and Google Admin
- Demonstrated depth in at least one area (identity, endpoint, or service management) and a clear interest in deepening it
- Familiarity with scripting and automation (Shell, Python, or PowerShell)
- Familiarity with ITIL or structured service management practices an asset
- Experience working in an agile environment
- ACMT, Jamf, or comparable certification an asset
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Accountability: holds self and others accountable to meet commitments
- Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward, and you don’t wait to be asked
- Lifelong learner. You have a growth mindset. You’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding the new opportunity
- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result
- Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively
- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected
What the job involves
- We’re looking for an IT Operations Administrator to own a core part of how Hootsuite owls receive IT support. In this role, you’ll work closely with the Global IT team and act as an escalation point on the service desk, owning the day-to-day administration of multiple core platforms, and building the automations that make IT run more effectively
- The IT Operations Administrator will help operationalize Hootsuite’s AI transformation, administering and supporting the AI tools owls rely on
- Act as an escalation point for the Helpdesk queue, resolving complex issues that junior team members escalate
- Own service quality outcomes for a defined area of the queue, contributing to the team’s overall SLA performance and ticket-quality improvement
- Build, configure, and deploy hardware and support the endpoint fleet, with the hands-on load weighted toward complex and project work
- Contribute to incident handling, including participation in escalations and follow-up
- Own day-to-day administration of multiple core platforms (identity and SSO, endpoint management, or IT service tooling), developing the depth that points toward a senior specialization
- Administer and support AI platforms and tooling, applying Hootsuite’s data-handling and governance standards
- Manage the identity lifecycle (joiner, mover, leaver) and access management across connected systems
- Build and maintain integrations, automations, and workflows that reduce manual effort
- Responsible for assigned platforms and the queue areas for approvals and routine configuration changes, escalating complex decisions or exceptions to the senior manager
- Mentor juniors and co-ops as a day-to-day technical buddy, and help onboard new hires to bring them up to speed
- Document procedures and contribute to the knowledge base and service catalogue
- Contribute to ITIL-aligned process maturity across incident, request, and change
- Outline business requirements and shape more complex work into tickets, moving it through the agile workflow
- Participate in the global on-call rotation
- Perform other related duties as assigned
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 25 million customers, and used by staff at over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022, it managed to rework its priorities to get back on course. For example, its acquisitions of Sparkcentral and Talkwalker allowed the company to expand into customer service and integrate AI, respectively.
Hootsuite's offering nowadays supplies businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence. Unfortunately, the company once again laid off staff during 2025, stating an investment in its future where decisions are made faster and ownership is clear.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company HQ
South Main, Vancouver, BC
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
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