Collections Specialist, YouLend
+ Stock Options
Embedded merchant financing
Be an early applicant
Embedded merchant financing
201-500 employees
Be an early applicant
+ Stock Options
201-500 employees
Company mission
To enable future financial services to embed their operations within customer-oriented product suites.
Role
Who you are
- Being one of the fastest growing Fintech businesses globally we are looking for exceptionally talented and self-motivated person who has a desire to build a career within the Company
- Minimum of 3 years’ experience within Credit Control/Collections/Debt Recovery environment
Desirable
- Be highly reliable, organised and adaptable
- Have excellent attention to detail and confidence working with data
- Entrepreneurial mindset, with strong work ethic and can-do attitude
- YouLend is very much team orientated - being a team player is needed
What the job involves
- To meet the growing demand for our technology and services, we are now seeking a Collections Specialist to join our collections department
- You will be responsible for promoting and sustaining a constructive, supportive and professional working relationship with all customers and colleagues
- To provide a first-class service relating to the resolution of any non/under-paying customers
- Case management of high value accounts in arrears across varying and unique circumstances
- Handling inbound and outbound telephone calls, create bespoke letter and email content with high levels of care, awareness and accuracy
- Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant
- Negotiate, implement and execute positive solutions with the Merchants circumstances in mind, while balancing the best interests of the business
- Work with a wide range of teams within the company to understand, strategize and implement the most appropriate course of action for each account
- Working closely with Team Leaders and Collections & Recoveries Management to help review and develop the wider recovery strategies
- Good insolvency understanding Strong understanding of legal escalation within Collections & Recoveries
- Ensuring compliance with all appropriate legislation regulatory body guidelines
- Empathy, forbearance and professionalism Strong communication skills, accuracy and confidence
- The ability to deal with a variety of challenges, innovate and think on your feet
- Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs
- Experience within the finance industry is advantageous
- Ability to manage complaint related matters, together with fostering a positive resolve
Salary benchmarks
Our take
Securing funding can be complicated, arduous and often inaccessible to many companies. YouLend solves this problem by giving eCommerce platforms and tech companies better access to fast and flexible funding.
YouLend has benefited from the boom in the financial services industry, but this also means the company has had to compete with a number of other embedded finance startups, such as Weavr. Despite this, YouLend's focus on online merchants has allowed it to remain competitive in its offering. What's more, the company's revenue-based repayments system differentiates its solution from more established loan options.
YouLend's flexibility and the speed with which merchants can obtain funding has allowed it to gain a foothold in the growing embedded finance market. However, it will need to focus on growing its customer base even further if it wants to scale in this competitive space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Company HQ
Holborn, London, UK
Articles
Leadership
Mikkel Sølvsten Velin
(Co-CEO)Started out as a Junior Associate at Bech-Bruun, and was an External Lecturer at the University of Copenhagen. Was a Partner at Rogge Global Partners (now Allianz Global Investors).
Diversity, Equity & Inclusion at YouLend
Joanne Savage (Talent Acquisition Manager)
- At YouLend we’re providing a technology first approach to finance. Our product helps smaller businesses that are the backbone of the economy, and our teams are at the core of delivering our product. We strive to create an equitable culture and we believe our teams are strongest when they are diverse and inclusive.
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