Senior Director of Quality Engineering, Spring Health
$230-250k
More information about location
2-3 days a week in office (Madison Avenue, NY)
Personalised mental healthcare
Posted today
Personalised mental healthcare
1001+ employees
Posted today
$230-250k
More information about location
2-3 days a week in office (Madison Avenue, NY)
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- Proven experience leading and scaling quality engineering organizations (multiple teams across products) in high-growth & fast paced environments, including distributed and globally sourced teams
- Deep technical expertise in test automation architecture at scale & modern frameworks (e.g., Playwright, Cypress, pytest, Jest), CI/CD integration, contract and API testing, performance and resilience testing
- Hands-on experience building evaluation and testing systems for AI/ML or LLM-powered products: eval harnesses, golden datasets, LLM-as-judge, regression testing across model and prompt changes, red-teaming, and guardrail validation
- Demonstrated experience deploying AI agents or AI-assisted tooling into the SDLC, test generation, triage, maintenance, or code review with measurable productivity gains
- Strong track record of shift-left transformation: moving organizations from manual QA gatekeeping to engineer-owned quality with platform support
- Experience with quality in regulated or high-consequence domains (healthcare, fintech, or similar), including HIPAA/SOC 2, PHI-safe test data, and audit and traceability requirements
- Strategic mindset with the ability to balance long-term vision and hands-on execution; credible in deep technical design reviews
- Strong cross-functional leadership and communication skills, with the ability to influence at executive levels and make quality trade-offs legible to non-engineering stakeholders
- Demonstrated ability to drive measurable outcomes (e.g., escaped defect rate, change failure rate, test cycle time, automation coverage, eval pass rates, cost per release)
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply
What the job involves
- As a senior engineering leader, you will play a pivotal role in shaping and executing the quality strategy for everything we ship. You will define what "high quality" means for an AI-native healthcare company — building the testing frameworks, agentic quality systems, and evaluation infrastructure that let us release faster with more confidence, and that earn clinical and enterprise trust in AI-driven features
- Reporting to the SVP of Engineering, you will lead the Quality Engineering organization responsible for driving org-wide testing strategy, intelligent automation, and AI-powered quality practices across the software development lifecycle. You will partner closely with Engineering, Product, Design, Infrastructure, Security, and Data Science leaders to embed quality throughout the development process, not simply validate software before release
- You will help redefine software quality through agentic AI by deploying autonomous testing agents, intelligent regression systems, and AI-driven quality insights that accelerate delivery while improving confidence in every release
- This leader will establish modern testing frameworks for AI-native products, large language model (LLM) powered features, and intelligent workflows, ensuring they meet the highest standards for accuracy, robustness, security, trust, and responsible AI
- Contribute to company-wide leadership initiatives including workforce planning, org design, and build-vs-buy decisions on quality tooling and vendors. Define, instrument, and report the quality metrics that leadership and the Board use to assess engineering health
- Define and execute the enterprise Quality Engineering strategy, embedding quality across the AI-native SDLC through automation, measurable quality standards, and release governance
- Build modern testing frameworks for AI-powered products, LLM applications, and agentic workflows, including automated evaluation, model validation, and continuous quality monitoring
- Drive adoption of AI agents to automate test generation, regression testing, defect analysis, release readiness, and engineering productivity
- Establish scalable testing practices across functional, integration, regression, performance, security, accessibility, and end-to-end testing to improve release confidence and reduce production defects
- Build reusable testing platforms, automation frameworks, and CI/CD quality tooling that enable engineering teams to own quality and accelerate delivery
- Define validation frameworks that ensure AI systems are reliable, safe, compliant, and trustworthy while partnering with Security, Privacy, Clinical, and AI teams. Ensure testing practices satisfy HIPAA, SOC 2, and applicable clinical and regulatory requirements, validation evidence, auditability, traceability, and PHI-safe test data management
- Lead and scale a high-performing, distributed Quality Engineering organization while driving cross-functional alignment and fostering a culture of quality, ownership, and continuous improvement
- What success looks like
- Enterprise-wide quality strategy fully integrated into the AI software development lifecycle
- Significant improvements in automated test coverage across functional, integration, regression, performance, security, and AI-specific testing
- High release confidence with measurable reductions in escaped defects, production incidents, and customer-reported issues
- Industry-leading testing frameworks supporting AI-native applications, LLM-powered features, and autonomous agent workflows
- AI agents successfully augment Quality Engineering through autonomous test generation, execution, defect analysis, and release intelligence
- Engineering teams adopt quality-by-design principles, resulting in faster release cycles without compromising reliability
- Comprehensive trust, safety, and responsible AI validation processes protecting customer experience and regulatory compliance
- Quality is a shared responsibility, engineering teams own their quality outcomes, supported by QE platforms and standards rather than dependent on manual QA gates
- A high-performing Quality Engineering organization recognized as a strategic partner enabling product innovation rather than slowing delivery
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised and a 2026 placement on the TIME100 Most Influential Companies List, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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