Customer Success Manager, BlueCat
CA$115-135k
+ Discretionary bonus plan
Computer networking products
Be an early applicant
Computer networking products
501-1000 employees
Be an early applicant
CA$115-135k
+ Discretionary bonus plan
501-1000 employees
Company mission
To help enterprises achieve network modernizaton objectives.
Role
Who you are
- You bring proven experience leading and developing Customer Success Managers within a SaaS or enterprise technology environment
- You have a strong understanding of customer lifecycle strategy, retention models, and value realization, along with a demonstrated ability to drive measurable improvements in customer outcomes
- You are experienced in KPI management and data driven decision making, with the ability to translate insights into strategic action
- You have managed departmental resources, including budgeting and staffing, and have successfully built scalable frameworks that improve operational performance
- You operate with a strategic leadership mindset and enterprise level thinking
- You excel in developing leaders, fostering high performing teams, improving processes, and driving cross functional collaboration
- You are motivated by impact and committed to delivering exceptional experiences for both customers and employees
What the job involves
- As Manager, Customer Success, you will directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle
- You will set the strategic direction for the team, ensure consistent execution of customer success initiatives, and drive measurable outcomes across retention, adoption, expansion, and long term customer value
- You will oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy
- A key part of your role will be coaching and developing your Customer Success Managers, ensuring they are equipped to lead their customer portfolios effectively while growing as strategic advisors
- You will develop and execute customer success strategies aligned with company objectives, driving initiatives that enhance customer satisfaction and engagement
- You will identify scalable process improvements, optimize operational efficiency, and monitor key performance indicators to ensure the function is delivering strong business results
- This role requires close partnership with Sales, Product, Support, and senior leadership. You will advocate for customer needs, translate feedback into actionable improvements, and ensure customer success strategies align with broader organizational priorities
- This is a high impact leadership role with authority to make strategic decisions related to team leadership, departmental direction, and long term customer success initiatives
- You will influence company wide customer experience strategies in collaboration with senior executives and play a critical role in shaping how BlueCat delivers value to its customers
Our take
DNS (Domain Name System) is the backbone of internet navigation, translating domain names into IP addresses to connect users with websites. However, many enterprises still rely on outdated DNS systems, which can severely hinder IT operations. BlueCat addresses these issues by providing advanced DDI (DNS, DHCP, and IP Address Management) solutions, offering businesses a faster, more efficient way to manage their network infrastructure.
BlueCat's solutions accelerate the adoption of cloud computing and automation, making it highly attractive to large-scale enterprises looking to strewamline IT operations and reduce costs. By simplifying complex network management, BlueCat helps companies enhance efficiency and adapt to modern technological needs.
The company is making significant strides, with the recent announcement of new capabilities to help organizations modernized their network infrastructure. Alongside this, it also appointed a new Chief Product and Chief Technology Officer, and partnered with Grupo Dice to transform DDI management across Mexico and Latin America These exciting developments signal a bright future for BlueCat as it continues to lead the way in network modernization.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$16.8m
SERIES B
Oct 2009
$11m
SERIES A
Total funding: $27.8m
Company HQ
Nortown, Toronto, ON
Leadership
Stephen Devito
(CEO)Served as CFO and COO at BlueCat before taking over as CEO. Former CFO at Marketwired, Second Cup, and Q4 Inc.
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