Executive Assistant, Thumbtack
$97.8-126.5k
More information about location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$97.8-126.5k
More information about location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 5+ years of Executive Assistant or administrative experience, ideally supporting senior leaders or executives in fast-paced technology environments
- Experience supporting technical organizations such as Product, Engineering, or Marketing teams, with an understanding of how these organizations operate
- Strong project and operations management skills, with the ability to navigate ambiguity, balance competing priorities, and drive execution independently
- Proven ability to build or improve processes, systems, workflows, or operating mechanisms that increase team effectiveness and scalability
- Excellent written and verbal communication skills, including experience preparing executive-level communications, presentations, and briefing materials
- Strong organizational skills, attention to detail, business judgment, and discretion when handling sensitive or confidential information
- Experience managing budgets, vendor coordination, or operational reporting with accuracy and accountability
- Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, Notion AI, or similar technologies to improve productivity, automate repetitive work, and enhance operational execution
What the job involves
- The Executive Assistant III is a strategic business partner on both team-level and company-wide business operations who directly supports senior executives
- In this role, you’ll customarily and regularly exercise a high degree of discretion and independent judgment on matters of significance, managing complex priorities, leading high-impact projects, and handling sensitive matters with discretion
- You will operate only under general supervision and make independent decisions, recommendations, and prioritization calls on behalf of senior executives
- You’ll partner closely with executives to improve workflows, drive cross-functional coordination, and help leaders stay focused on the most important business priorities
- You’ll help shape how modern executive operations evolve at an AI-forward company by leveraging AI tools, automation, and scalable systems to create smarter, faster ways of working
- Your work will directly enable leaders and teams to operate more effectively and maximize their impact
- Act as a strategic thought partner to senior executives to manage priorities, optimize workflows, and improve day-to-day operating effectiveness
- Strategically prioritize executive time, complex calendars, travel, meetings, operating rhythms, and exercising independent judgment on matters of significance to align with business priorities and strategic goals
- Own and lead high-priority and confidential projects requiring cross-functional coordination, strong judgment, and independent execution
- Build, manage, and improve systems, workflows, and AI-enabled processes that increase efficiency, scalability, and executive productivity
- Develop executive communications, presentations, briefing materials, and meeting content for leadership forums, planning cycles, and board-related activities
- Drive key deliverables, action items, and deadlines across leadership reviews, offsites, and operational planning processes to ensure strong follow-through and readiness
- Oversee executive-level budgets and operational reporting while exercising judgment to identify risks, resolve issues, and recommend cost optimization and process improvements
- Build trusted relationships across teams and act on behalf of senior executives as a key liaison for internal and external stakeholders, ensuring clear communication and alignment
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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