Product Engagement & Adoption Specialist, Productboard

Salary not provided

Stock options offered

Zoom

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (Bush Street, SF)

Product management platform

Job no longer available

Product management platform

201-500 employees

B2BEnterpriseVisualisationSaaSProduct Management

Job no longer available

Salary not provided

Stock options offered

Zoom

Junior and Mid level

San Francisco Bay Area

More information about location

3 days a week in office (Bush Street, SF)

201-500 employees

B2BEnterpriseVisualisationSaaSProduct Management

Company mission

To help companies across the globe build truly excellent products.

Job

Company

Role

Who you are

We’re looking for a Product Specialist who’s passionate about improving the customer experience and enjoys the intersection of sales, customer success, and technical support
Before you dive into this: Don’t worry if you don’t check all our boxes. It's just our dream list! If you have potential, we’ll help you grow
2+ years experience in a customer-facing technical role at a software company
Exceptional written and verbal communication skills
Ability to conduct presentations and product demonstrations to a large group
Natural problem-solving skills
Quick learner and self-starter mentality
High motivation and team orientation

What the job involves

Work hours are 8am - 5pm
You will be an integral member of our product-led growth strategy, working with customers and internal stakeholders to ensure that our product provides a best-in-class user experience
This is an opportunity for the right person to help evolve how we engage with our customers and build repeatable processes to enhance the customer journey
We will train you to be a Productboard product expert, with you fielding trialist and customer questions related to setting up, using, and unlocking new use cases within Productboard
Resolve customer questions and issues via in-app live chat, Zoom calls (as appropriate), and email
Help customers understand how to use Productboard in service of their underlying use case(s)
Lead weekly demos for trialists in a 1:1 or 1:many format as appropriate
Lead onboarding calls with new customers to orient them to Productboard and activate them within the product
Guide customers to the appropriate subscription offering based on their specific needs, working with AEs and CSMs as appropriate for contracting and negotiation
Synthesize trending themes related to customer pain points and share them with the broader Product, Design, & Engineering Growth team
Proactively suggest and/or develop content in support of resolving key customer pain points, collaborating with the Customer Education team as appropriate to scale impact

Our take

Productboard is a product management system which plays a major role in helping businesses understand their market, letting them get the best products to market quickly. The platform is particularly focused on helping companies understand what customers require from them, enabling sound decisions to be made on what to prioritize.

The platform organizes project management with customer feedback as its primary guiding factor, helping businesses identify the most important trends based on demand. The scope of its offerings enables it to provide thousands of leading companies with the various tools they need to drive growth. It continues to add new capabilities to bring extra value to this customer base.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-19% employee growth in 12 months

Glassdoor (3.1)

Company

Funding (last 2 of 7 rounds)

Feb 2022

$125m

SERIES D

Apr 2021

$72m

SERIES C

Total funding: $257.7m

Company benefits

Competitive stock options
Continuous professional growth
Investment into your health & wellness
Free food and catered lunches
Pet-friendly offices

Company HQ

Union Square, San Francisco, CA

Leadership

Hubert Palan

(Co-Founder & CEO)

Startup Mentor, Advisor and Angel Investor. Previously VP of Product Management at GoodData and Head of Product and Marketing at Maestro Market.

Daniel Hejl

(Co-Founder & CTO)

Previously Senior Software Engineer at Trumaker, TopMonks and ICZ, as well as Software Engineer at Allianz Direct New Europe and Qbizm Technologies.

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