GTM Customer Intelligence Analyst, Apollo.io
$145.8-158.4k
Actual salary range is dependent on location
AI sales platform
Open for applications
AI sales platform
201-500 employees
Open for applications
$145.8-158.4k
Actual salary range is dependent on location
201-500 employees
Company mission
To build the future of go-to-market solutions.
Role
Who you are
- 3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role, with direct exposure to post-sales data in a B2B SaaS environment
- Familiarity with CS data domains—health scoring, NRR, churn, renewal pipelines, support metrics, and customer lifecycle stages. You don't need to have built all of these from scratch, but you should understand what they are and why they matter
- Strong SQL skills and experience working with BI tools (e.g., Looker, Tableau, or similar). Able to build and own dashboards independently
- Experience with Salesforce or a CS platform (Gainsight, Vitally, ChurnZero, or similar). Understanding of how CS data is captured and where the quality gaps tend to live
- A translator's instincts. You know how to take a retention question from a CS VP and convert it into a clean, scoped analytics project—and you know when and how to push back on scope
- Analytically rigorous and detail-oriented. Post-sales data is messy—billing records, support tickets, and CRM data rarely agree out of the box. You need to enjoy untangling it and managing the organization’s expectations
- Comfortable operating across functions—you'll work with CS, CS Ops, Finance, Data Engineering, and occasionally Sales, and you need to collaborate effectively with all of them
- This role is ideal for an analyst or technical ops professional looking to deepen their exposure to analytics, intelligence, and data infrastructure, with a focus on the customer lifecycle
What the job involves
- As a GTM Customer Intelligence Analyst, you will be an embedded analytics partner to Apollo's Customer Success organization and CS Operations team
- You will build the post-sales intelligence layer that powers retention, expansion, and customer health decision-making—from health scoring and renewal analytics to billing insights, support analytics, and the dashboards that CS leadership depends on to manage the business
- This is a high-impact role for an analyst or technical ops professional who wants to go deep on post-sales analytics and intelligence
- You will report directly to the GTM Analytics Manager and work closely with CS leadership, CS Operations, Finance, and data engineering teams to translate complex customer lifecycle questions into reliable, scalable reporting
- Build and maintain the analytics infrastructure behind Apollo's customer health scoring model. Partner with CS leadership to validate scoring logic, surface at-risk customers, and identify leading indicators of churn or expansion. Turn health data into actionable insights for GTMEs and CS leadership. Own health scoring analytics and improvement
- Develop renewal pipeline reporting that gives CS and Finance visibility into renewal timing, risk, and expected outcomes. Establish recurring reporting cadences and work with CS Ops to identify where to intervene early. Build renewal analytics that drive predictable retention
- Instrument and analyze data from billing systems, support ticket volumes, and other post-sales touchpoints to identify patterns that predict churn or expansion. Surface these signals into CS workflows and dashboards so teams can act on them. Build analytics around billing, support, and adjacent retention signals
- Build reporting around upsell and cross-sell motion—including expansion pipeline, seat growth, product adoption metrics, and net revenue retention. Help CS and Sales leadership understand where expansion opportunity is concentrated and how to accelerate it. Support expansion analytics
- Build, maintain, and iterate on dashboards that serve the full CS org—from individual GTME book-of-business views to VP-level QBR decks. Ensure data is accurate, timely, and actionable. Design and own the CS analytics dashboard ecosystem
- Capture analytics and metrics requests from CS and CS Ops stakeholders, triage and prioritize them, and translate business questions into structured reporting requirements. Incorporate high-priority needs into the reporting layer in partnership with data engineering. Be the analytics translation layer for CS Ops
Our take
Today, businesses are struggling to make their go-to-market (GTM) strategies simple, connected, and intelligent. In most organizations, sales and marketing teams juggle a maze of disconnected tools just to reach the right customers and close deals. This results in a lot of manual work and missed opportunities. So Apollo.io is stepping in to fill the gap and redefine how modern revenue teams operate by unifying the entire GTM process under one AI-powered roof.
It's trusted by millions of users and over 550,000 companies, including fast-growing startups to established enterprises like Autodesk and Cyera. Apollo's strength lies in combining B2B data with advanced AI to automate everything from prospecting and outreach to deal management and data enrichment. And its new "Agentic End-to-End GTM Platform" takes this one step further by introducing AI agents that act as co-pilots, working alongside sales and marketing teams to research leads, personalize outreach, and streamline workflows.
Recently, the company surpassed $100M in annual recurring revenue, expanding its leadership team with veterans from Zendesk, Intercom, Box, and Miro, and even launched a major product overhaul centered on its new "Vibe GTM" approach. And with its Agentic platform now bringing AI into every stage of the customer journey, Apollo sure is positioning itself to define the next era of AI-powered sales.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2023
$100m
SERIES D
Mar 2022
$110m
SERIES C
Total funding: $251.4m
Company benefits
- Remote & in-person roles: Work from wherever you thrive, with all the tools and support you need to be successful.
- Flexible time off: We don't count vacation days. When you need a break, take it — no strings attached.
- Competitive pay: We offer strong salaries, performance bonuses, and equity opportunities for most roles.
- Global healthcare coverage: Medical, dental, and vision benefits are available in the US, Canada, India, and other supported countries.
- Office and learning stipend: Get support for your growth with stipends for books, courses, and home office setup.
- Mental health and coaching support: Access professional coaching and mental health resources for you and your dependents.
Company HQ
SoMa, San Francisco, CA
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