Retention Program Lead, Thomson Reuters
Government
$112.4-208.8k
+ Access to Employee Stock Purchase Plan
2-3 days a week in office (Times Square, NY)
Financial news and financial data provider
Be an early applicant
Financial news and financial data provider
1001+ employees
Be an early applicant
$112.4-208.8k
+ Access to Employee Stock Purchase Plan
2-3 days a week in office (Times Square, NY)
1001+ employees
Company mission
To help professionals advance their businesses and gain competitive advantage with the trusted answers only we can provide.
Role
Who you are
- Minimum of 2 years of experience in marketing, sales, account management, or business development
- Bachelor’s degree in Business, Marketing, Communications, Project Management, or related field is preferred
- Experience with Government customers is a plus
- Project Management: Highly organized with the ability to track progress across multiple initiatives
- Strategy: Identifying the opportunity, assessing risk, managing the execution
- Customer-Centric: Empathetic and able to represent customer views, wants, and needs while balancing internal business priorities
- Solution-Oriented: Identify problems and utilize critical thinking to build and find solutions
- Reliable: Act with a sense of urgency under tight deadlines
- Flexible: Ability to adapt to change in a fast-paced environment
- Strong Communication: Strong interpersonal skills with the ability to inspire colleagues and customers, as well as present to key stakeholders
- Self-Starter: High willingness to work as an individual contributor and resolve practical problems
- Marketing: A solid understanding of marketing best practices and content to support identified programs
- Analytical: Identifies areas of opportunity by interpreting, analyzing, and inferring data related to customer behavior and preferences
- Proficiency in MS Office (Excel, Word, PowerPoint) and MS Teams
- Experience in Tableau & PowerBI for reporting
- Familiarity with mapping tools such as LucidChart is a plus
What the job involves
- As a key architect of our retention strategy, the Retention Program Lead will be responsible for developing and maintaining a robust retention program framework that drives customer loyalty, retention, and growth
- This will involve creating and executing initiatives that address government customers' unique needs and pain points in the legal and risk fields and collaborating with cross-functional teams to ensure seamless integration of the retention program with sales, marketing, and customer success strategies
- The successful candidate must be agile and responsive to the dynamic Government market and evolving internal processes, tools, and commercial strategies, adapting the retention program to meet these changing needs
- Develop and implement innovative programs to drive retention and growth strategies for Government customers across various segments, including upsell and cross-sell customer programs in partnership with marketing and sales teams
- Track and analyze program metrics to measure progress and identify areas for improvement
- To ensure successful initiative completion, develop and maintain project plans, including goals, methodologies, and timelines
- Provide recommended actions based on insights from retention analysis and identify risks of new initiatives to retention
- Collaborate with cross-functional teams to develop and present actionable retention strategies and recommendations to mitigate renewal risk
- Design, develop, and maintain a robust retention program framework, including playbooks, guides, and supporting materials, to ensure consistent and effective customer engagement
- Ensure strong relationships with our Sales and Retention teams to drive innovation
- Work on change management initiatives to ensure the adoption of the tools and processes
- Work closely with Product Marketing to influence persona, content needs, and touchpoints
- Develop strong relationships with existing customers to identify problems and solutions
Application process
- End Date: February 1, 2025 (30+ days left to apply)
Our take
Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.
Founded over 165 years ago, the company is now powered by thousands of international journalists. This bandwidth guarantees speed, impartiality, and insight that have helped Thomson Reuters retain its position a market leader. To stay competitive with companies founded in the digital era, Thomson Reuters places emphasis on helping clients reinvent themselves for the newly disruptive digital age.
As well as investing in the coverage of growth markets India and China, and embarking on a number of fintech acquisitions, Thomson Reuters announced an expansion of its long-term partnership with the London Stock Exchange Group in 2023. Together, they plan to enhance the value of financial and market news services to LSEG customers, whilst delivering a superior experience to professionals around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Company benefits
- Global careers
- Flexibility
- Work that matters
- Employee appreciation & recognition
- 2 paid volunteer days
- Learning and development
- Parental leave
- Social events and activities
- 2 mental health days off
Company values
- Trust
- Partnership
- Innovation
- Performance
Company HQ
Wellington Place, Toronto, ON
Articles
Leadership
Steve Hasker
(President & CEO, not founder)Previously served as Senior Advisor for TPG, CEO for Creative Artists Agency, Global President & Chief Operating Office for Nielsen, and as a Partner for McKinsey & Company.
Salary benchmarks
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Diversity, Equity & Inclusion at Thomson Reuters
- The diversity of our talents, ideas and experiences is our true strength. That's why we foster an inclusive workplace where all employees are valued and have the opportunity to reach their full potential
- To drive innovation and deliver competitive advantage, we embrace diversity of thought, style, experience, culture, race, color, gender, national origin, religion, gender identity and expression, sexual orientation, disability, age, marital status. citizen status and veteran status
- In 2020, we announced a commitment to reaching a minimum of 45% female representation in senior leadership roles, globally, by the end 2022
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