Scale Customer Success Manager, monday.com
$95-130k
The role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs
More information about location
3 days a week in office
Work Operating System (Work OS)
Posted today
Work Operating System (Work OS)
1001+ employees
Posted today
$95-130k
The role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs
More information about location
3 days a week in office
1001+ employees
Company mission
To help organizations of any size create the tools and processes they need to manage every aspect of their work.
Role
Who you are
- 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100)
- High prioritization skills and process orientation
- Context switching - manage different (multiple) accounts at different stages in the life cycle
- Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Some travel included for customer visitation
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
What the job involves
- The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals
- The Scale CSM is an exciting role at monday.com. Scale CSM’s work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of monday.com
- Our team is growing and we are looking for a CSM to join our team in our London office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders
- Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com
- Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
- Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
- Be a role model, sharing client success methodology with members of your immediate team as well as cross-department
- Represent the voice of the customer and influence the product development roadmap
- Please note this is a hybrid role and requires 3 days in office and 2 days working from home!
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience
Salary benchmarks
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