Scaled Customer Success Manager, Tiger Data
$90-140k
Plus bonus, and equity
More information about location
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
Job no longer available
Building the new standard for data infrastructure, built on PostgreSQL, designed for the future
101-200 employees
Job no longer available
$90-140k
Plus bonus, and equity
More information about location
101-200 employees
Company mission
TigerData is the fastest PostgreSQL platform for real-time, analytical, and agentic applications.
Role
Who you are
- This is a builder-operator role. Weâre scaling fast, which means we need someone who can execute strong digital CS motions while helping us refine the system underneath
- If you love databases, developer tools, and helping technical customers succeed at scale, we want to talk to you
- Have 2+ years of experience as a Customer Success Manager (or similar post-sales role) in a scaling B2B SaaS organization
- Have experience working with technical products â familiarity with databases (Postgres/SQL), AWS, or infrastructure concepts is strongly preferred
- Can confidently engage technical stakeholders (DevOps engineers, data engineers, engineering leaders) and translate between technical complexity and business value
- Have experience running segmented or scaled customer engagement programs (1:many campaigns, webinars, digital outreach)
- Are comfortable analyzing product usage data to identify churn risk and expansion opportunities
- Have partnered closely with RevOps and Marketing on lifecycle campaigns or segmentation efforts
- Have a working opinion on how AI is reshaping Customer Success and actively use tools like ChatGPT, Claude, or Gemini to improve efficiency and quality
- Are curious, decisive, and proactive â you think in systems and solve for scale
- Have strong written and verbal communication skills and can drive clarity in async environments
- Thrive in fast-paced environments where autonomy and collaboration go hand in hand
What the job involves
- At Tiger Data đŻ (formerly Timescale), weâre building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time
- As a Scaled Customer Success Manager, youâll own outcomes across our 1:many customer segment (~1,500 accounts) and play a direct role in improving portfolio retention, driving qualified expansion (CSQLs), and increasing meaningful product adoption at scale
- Youâll be analyzing product usage signals, running re-engagement and risk-mitigation plays, launching monthly customer webinars and roundtables, and building personalized adoption campaigns â powered by AI, driven by data, and always human
- You wonât be doing this alone. Youâll work closely with another CSM, our Head of Customer Success, RevOps, and Marketing. The foundation is in place; this is not greenfield, but thereâs a real opportunity to strengthen and scale whatâs working
- Owning the health and outcomes of our scaled portfolio â including onboarding acceleration, adoption growth, retention risk mitigation, and expansion signal qualification across ~1,500 customers
- Designing and executing segmented 1:many engagement campaigns using tools like HubSpot, Salesforce, and Outreach
- Building personalized monthly adoption email campaigns that improve engagement, clarify customer use cases, and increase adoption of sticky features
- Launching and running a repeatable monthly webinar cadence (product roadmap sessions, customer roundtables, and best-practice sharing)
- Designing and running structured, time-bound plays focused on re-engaging dormant accounts, mitigating churn risk, and identifying and qualifying expansion opportunities
- Analyzing product usage data and telemetry to identify leading indicators of retention risk and growth opportunity
- Generating and qualifying expansion leads (CSQLs) through usage insights and structured discovery â maintaining a strong close rate in partnership with Sales
- Collaborating cross-functionally with RevOps and Marketing to refine segmentation, health scoring, and lifecycle campaign infrastructure
- Leveraging AI tools like Claude, ChatGPT, and Gemini to draft campaigns, surface risk patterns, summarize usage insights, and improve CS leverage
- Providing structured feedback to Product and Engineering based on scaled customer insights
- We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics
Application process
- We respond to every applicant
- We review applications fairly and objectively, and shortlist based on relevant skills and experience
- We ensure clear and timely communication throughout your candidate journey
- We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization
Our take
Timescale helps developers and businesses manage and analyze big data sets that power large-scale operations. It offers this through its own open-source time-series SQL database which, unlike many competitors, is built with PostgreSQL.
The productâs broad client applications include finance, logistics, and space. It serves hundreds of customers, with tens of thousands of other organizations using the TimescaleDB platform in the community (including companies like IBM, Microsoft, Pfizer, and Samsung, among others.)
Timescale has also landed substantial funding, becoming a Unicorn back in 2022. This all signifies the value that Timescale's platform provides. The company continues to grow, investing across product, engineering, and R&D, as well as broadening its efforts in serving the Timescale community.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$110m
SERIES C
May 2021
$40m
SERIES B
Total funding: $184.8m
Company benefits
- Flexible PTO & family leave
- Professional development & educational benefits
- Summer Fridays off in August
- Fully remote work from anywhere
- Stock options
- Monthly WiFi stipend
- FSA/Dependent FSA plans
- 401(k) retirement plan
- Premium insurance options for you and your family
Company HQ
Midtown East, New York, NY
Leadership
Ajay Kulkarni
(Co-Founder & CEO)Previous CEO and Co-Founder of computer software company Sensobi, and worked in product at GroupMe/Skyprosoft.
Michael Freedman
(Co-Founder & CTO)Previous Research Assistant at multiple universities, including Berkeley and Stanford University. Co-founded Illuminics Systems, which was later acquired by Neustar. Current Advisor to Blockstack and Professor of Computer Science at Princeton University.
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