Customer Success Manager, Findable
2+ days a week in office
Automated documentation for property management
Open for applications
Automated documentation for property management
21-100 employees
Open for applications
2+ days a week in office
21-100 employees
Company mission
To make buildings operationally efficient.
Role
Who you are
- If you thrive on building strong relationships and want to play a key role in a fast-growing SaaS company, this is the opportunity for you
- You’re passionate about helping customers succeed and understand that strong relationships are key to long-term success
- You’re ready to go above and beyond to ensure customers feel supported and achieve their goals
- We’re looking for someone with experience in customer success, ideally within a SaaS or tech environment
- You’ve managed customer relationships, led onboarding processes, and know how to drive retention and growth
- As our UK-based CSM, you’ll need to be proactive and hands-on
- You’re comfortable managing a range of customer needs and aren’t afraid to dive into the details when required
- 3+ years of experience in customer success, account management, or a related role, ideally in a SaaS or tech company
- Strong track record of managing customer relationships and driving satisfaction, retention, and growth
- Excellent communication and relationship-building skills, with the ability to engage effectively with a range of stakeholders
- A proactive, problem-solving mindset with a customer-first attitude
- Ability to work independently while staying aligned with the broader company goals and team
What the job involves
- Findable is seeking a Customer Success Manager in the UK to be the main point of contact for our UK-based clients
- You’ll work with customers from onboarding through to expansion, ensuring they achieve their business goals and are fully supported in their use of our platform
- In this hybrid role, you’ll collaborate closely with our Customer Success and Product teams based in Oslo
- As the Customer Success Manager (UK) at Findable, you’ll be responsible for managing customer relationships, ensuring satisfaction, and driving retention for our clients in the UK
- You’ll guide customers through the onboarding process, provide ongoing support, and identify opportunities for expansion
- Your success in this role will be measured by customer satisfaction, retention, and the overall value customers gain from our platform
- Customer Onboarding: Lead the onboarding process for new customers, ensuring they are set up for success and fully understand how to use Findable’s platform
- Relationship Management: Build and maintain strong relationships with your customers, acting as their main point of contact and ensuring their needs are met
- Customer Retention & Growth: Proactively identify opportunities for customers to expand their use of Findable and drive retention by ensuring ongoing value from the platform
- Problem Solving: Work closely with the product and support teams in Oslo to resolve any customer issues or challenges in a timely manner
- Customer Feedback: Gather feedback from customers and ensure it is communicated to the product team to continuously improve the platform and customer experience
Application process
- Contact: Håkon Kalbakk, Head of Operations – Management
Salary benchmarks
Our take
Reports suggest that documentation inefficiencies cost property managers €2 per square metre annually. And buildings create more than 40% of global greenhouse gas emissions. These two reasons are why Findable created its automation platform for documentation in the property management sector.
Findable’s platform helps facility managers, building owners and contractors automate documentation to get on top of compliance mandates and risk reduction, minimising costs in the process. Efficiency and discovery ease are core attributes of the software, that leverages AI to automatically sort building-related documents.
Whilst documentation automation is nothing new, Findable’s focus on the property industry has helped it hone in on a core market. It has raised considerable funds that will help it to grow its market share and team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Generous Time Off - Enjoy 5 weeks of vacation plus extra paid time off during the holiday season
- Health & Wellness - Comprehensive health insurance and discounted gym memberships to keep you feeling your best
- Tech & Connectivity - Stay connected with a company phone, plan, and home internet covered
Company HQ
Grünerløkka, Oslo, Oslo
Articles
Leadership
Fredrik Halmøy Wisløff
(Co-founder & CEO)Previously CTO at Ambita, COO at zentuvo and was an Advisor at Hyper.
Lars Audal
(Co-founder & Head of Research)Previously Senior Scientist at the Forsvarets forskningsinstitutt, Senior R&D Engineer at Lumex and was a Senior R&D Engineer at Cisco.
Sondre Pedersen
(Co-founder & CCO/COO)Previously on the Steering Committee at NORA, Data Lab Programme Manager at StartupLab and was a Business Developer at Antler.
Knut Hellan
(Co-founder & CTO)Previously Principal Consultant at Capra, AI and Data Management Advisor at Lysesvart, Data Team Lead at Ambita and was a Managing Partner at Companybook.
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