Site Reliability Engineering Manager, Sprout Social
$205-240k
Salary dependent on location + RSUs
All-in-one social media management platform
Job no longer available
All-in-one social media management platform
1001+ employees
Job no longer available
$205-240k
Salary dependent on location + RSUs
1001+ employees
Company mission
To help organizations of all sizes become better marketers and create the world’s most beloved brands.
Role
Who you are
- We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed
- 5+ years of experience developing and supporting infrastructure in a production environment
- 2+ years of experience managing infrastructure teams
- Familiarity with Kubernetes concepts
Desirable
- Experience working with IaC and Config Management for automation such as Terraform, CloudFormation, Ansible, and/or Chef
- Experience building and scaling infrastructure in a cloud environment such as AWS
What the job involves
- Sprout Social is looking to hire an Engineering Manager to support our Core SRE team building out our Kubernetes infrastructure
- The Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry
- You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers
- As manager of our “SRE Core” team, you will not only influence the architecture, design, and roadmap of Sprout’s cloud-based infrastructure, but also inform how we build reliable experiences for the future
- Join other empathetic members of our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products
- Build a high functioning, well-motivated engineering team and steer them to iteratively deliver quality results
- Leverage your experience in building and maintaining secure, reliable Kubernetes clusters to power the next generation of Sprout experiences
- Guide the team through complicated product and technical road maps, and partner with cross-functional and engineering leaders to align on the strategy for your team and support its execution
- Grow your team of SREs with effective feedback, coaching, and career development
- Work directly alongside the team by providing code reviews, upholding development standards, and guiding the team’s architecture and technical vision
- Within 1 month, you’ll plant your roots, including:
- Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization
- Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps
- Begin to understand the capabilities and limitations of our platform, web, and mobile technologies, and how our infrastructure supports them
- Start to build relationships with the team and stakeholder squads across Engineering
- Learn Sprout's management practices and tools
- Start 1:1s with everyone on the team and continue building relationships
- Provide regular technical guidance and feedback through code reviews
- Within 3 months, you’ll start hitting your stride by:
- Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes
- Help the team shape the technical roadmap for long term success
- Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals
- Help the team improve processes and team rituals
- Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective
- Within 6 months, you’ll be making a clear impact through:
- Guide your team through and contribute to the successful launch of a major, cross-organizational feature
- Understand the business goals and help the team balance technical debt, vulnerability remediations, and product features
- Start to grow your leaders and ensure they are focused on the right things
- Own performance review and career band calibration process for your team
- Proactively focus your team on the right problems
- Within 12 months, you’ll make this role your own by:
- Have development plans in place for your team and hold them accountable
- Get acclimated to the hiring process and contribute to the recruitment and interviewing processes
- Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet
Our take
Engagement tools for social media are proving increasingly vital with the rise of social commerce, and brands need to keep a careful eye on customer satisfaction and interaction if the company is to net a profit from this market. Sprout Social is a social media management platform for brands and agencies of all sizes, allowing users to post, manage engagement, and access analytics on a single hub.
With plenty of big-name customers, including Unicef, Chipotle, and Subaru, Sprout Social has developed a trusted and effective brand of its own. It dodged direct competition with social engagement platform Hootsuite by expressly prioritizing its customer service tools, where Sprout Social appears to be generally recognized as superior.
To double down on serving the social commerce market, and carve out a distinctive niche ahead of this eCommerce trend’s anticipated success, Sprout Social has integrated with platforms such as Shopify and Facebook Shops. It is also a member of the TikTok marketing partner program, and has continued to receive accolades for its software.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Dec 2018
$40.5m
SERIES D
Feb 2016
$42m
SERIES C
Total funding: $101.5m
Company benefits
- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting
Company values
- Care Deeply
- Embrace Accountability
- Champion Diversity, Equity & Inclusion
- Promote Open, Authentic Communication
- Seek Simplicity
- Solve Hard Problems
- Celebrate Change
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Justyn Howard
(CEO)They were Senior Account Executive at New Horizons, and worked in Learn.com's Executive Account Sales department.
Aaron Rankin
(CTO)They have a Master's in Information Systems Management from Carnegie Mellon and were an IT Architect at IBM. They were also a Software Engineer at Endeca, and they are currently an investor with Rankin Family Ventures.
Peter Soung
(Head of Growth)They studied Computer Science at Penn State before working at IBM as a Software Engineer. They also worked as a Sales Engineer at companies such as Endeca.
Diversity, Equity & Inclusion at Sprout Social
Cassandra Blackburn (Director, Diversity, Equity and Inclusion)
- At Sprout Social, we’re committed to building a diverse team, fostering an inclusive culture and investing in equity across our organization. By prioritizing equity, defined as system-level change, we ensure that our practices support a diverse and inclusive environment.
- Monthly DEI Guild meetings: DEI Guild meetings provide a space for our team to learn about different cultures, identities and societal challenges that underrepresented groups face. Recent meetings have explored the US criminal justice system, understanding intersectionality and unsung heroes of Black America
- Resource groups: Members of our resource groups are people who share a common purpose, interest or background. Resource groups provide the space for team members to connect, exercise leadership skills and contribute to our ongoing DEI initiatives
- Training & development: To ensure our hiring and management practices are equitable, all new hires receive an introduction to DEI and unconscious bias training in their first month at Sprout. Our learning and development program, Grow@Sprout, contains courses for continued DEI learning and small groups meet monthly to extend discussions from previous DEI Guild meetings
- Community engagement: Team Sprout engages in the community in a number of ways, including partnering with organizations that serve the priority identity groups of our DEI initiatives and leading internal initiatives like our annual Philanthropy Week, Technology Giving Program and our volunteering program, Sprout Serves
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