Solutions Engineer, ServiceTitan
Pro Products
$89.1-101.5k
+ Commissions + Equity
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
$89.1-101.5k
+ Commissions + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner
- 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
- Experience in Marketing, Scheduling and/or Dispatching a plus
- Proven track record of success within or assisting the Sales organization at previous company
- Natural ability to think and act proactively to address roadblocks and issues
- Strong communication skills to work effectively with a group of people
- A desire to constantly learn and apply these learnings into your day to day
What the job involves
- ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business
- This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component
- We are looking to bring on a talented Pro Products Solutions Engineer (also known as an Adoption Solutions Engineer) who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes
- You are motivated by complex technical challenges and are determined to solve them while working with cross functional partners to ensure there is alignment in presenting the best solutions for our customers
- Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
- Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
- Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
- Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
- Create clear documentation and approach for delivery to the implementation team
- Maintain and update industry specific scripts for the internal team to use during demo’s
- Respond to functional and technical elements of RFIs/RFPs
- Collaborate with cross functional teams to share consumer insights
- Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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