Senior Program & Business Operations Manager, Airbnb
Community marketplace for holiday accomodation
Open for applications
Community marketplace for holiday accomodation
1001+ employees
Open for applications
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 8+ years experience in consulting and/or project management positions
- Experience in tech, hospitality or online Travel Agency (OTA) industries preferred
- Fluency in Spanish and English
- Experience working cross-functionally with product, marketing or sales teams
- Ability to take initiative and deal with uncertainties
- Customer service mindset with the creativity to help all stakeholders achieve their goals
- Ability to manage complex projects and multi-task with excellent organization skills
- Pays attention to both details and macro-level outcomes
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Data driven, can do attitude, strategic thinker and passion for new products and solutions
- Comfortable with Excel and Airtable
- Strong verbal and written communication skil
What the job involves
- The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide
- Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay
- This includes recruiting and developing Airbnb’s global supply of high-quality stays, Experiences, and services, and executing Airbnb’s global in market strategy
- With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections
- As Senior Program Operations Manager, you’ll lead the delivery of key strategic programs in Spain and Portugal, partnering across internal teams and external stakeholders to drive Airbnb’s growth
- Your initial priority is launching the Rural Revitalisation Program, aimed at dispersing tourism and boosting rural economies
- As you progress, you’ll oversee additional initiatives such as supply acquisition, product launches, and commercial partnerships—all aligned with country objectives
- Success requires strong project management, adaptability, and strategic thinking, enabling you to independently manage complex programs and support Airbnb’s expansion in Iberia
- Review and update project roadmaps, including milestones and deliverables for priority initiatives like the Rural Revitalisation Program
- Participate in cross-functional meetings with internal teams (product, marketing, sales, analytics) to ensure alignment and progress on key objectives
- Coordinate with external stakeholders, such as local governments, tourism boards, rural community leaders, and commercial partners, to drive program outcomes and resolve issues
- Track and manage multiple workstreams, delegating tasks and monitoring progress
- Analyze data on host/guest engagement and market trends to assess program performance and uncover new opportunities or risks
- Address operational challenges by troubleshooting bottlenecks and proactively adapting plans in response to changing market, regulatory, or business conditions
- Communicate project updates, risks, and recommendations to leadership through presentations, status reports, and written briefs
- Support the onboarding and activation of new rural partners or hosts, collaborating to co-create local strategies that foster tourism dispersal
- Identify areas for continuous improvement by gathering feedback, reviewing outcomes, and proposing refinements to maximize impact
- Balance strategic planning and execution while navigating ambiguity, working independently and making decisions to keep programs moving forward
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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