Engineering Manager, Parloa
Technology Platform
+ Equity
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- Experience managing DevOps, SRE, or platform engineering teams in a collaborative environment
- Solid technical background in cloud infrastructure (preferably Azure/AWS/GCP) and modern deployment practices
- Knowledge of infrastructure-as-code (Terraform), containerization (Docker, Kubernetes), CI/CD pipelines (GitHub Actions, Argo CD), and observability tools (Datadog, Prometheus, Grafana)
- Experience with networking concepts, security configurations, and identity management solutions
- Experience implementing secure-by-design principles and compliance frameworks
- Excellent communication skills for effective collaboration with technical and non-technical stakeholders
- Demonstrated success in balancing technical debt with business-driven feature development
- Ability to attract, develop, and retain diverse engineering talent
- Experience with incident management and on-call processes
What the job involves
- As an Engineering Manager in Technology Platform (f/m/d) at Parloa, you will guide the evolution of our cloud infrastructure and empower engineering teams to leverage it effectively
- Your role combines technical leadership with people management as you build and support a team of cloud infrastructure specialists
- You will foster a culture of reliability, security, and operational excellence while ensuring our infrastructure scales with our business needs
- Build, mentor, and develop a collaborative infrastructure team that embodies operational excellence
- Lead the strategic vision for our cloud infrastructure, focusing on scalability, reliability, and cost-efficiency
- Establish infrastructure patterns and golden paths that enable engineering teams to deploy and operate services autonomously
- Partner with engineering leaders to understand their technical requirements and ensure our infrastructure meets their needs
- Implement robust observability, monitoring, and incident response processes to maintain service reliability
- Coordinate the implementation of security and compliance standards within our infrastructure
- Foster a culture of continuous improvement through automation, metrics, and knowledge sharing
- Balance strategic infrastructure initiatives with immediate operational needs
Application process
- Recruiter video call → Meet your manager → Expert interviews → Interview with CTO
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$69.9m
SERIES B
Mar 2023
$22.7m
SERIES A
Total funding: $97.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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