Engineering Manager, Parloa

Technology Platform

Salary not provided

+ Equity

AWS

Docker

Kubernetes

GCP

Terraform

Azure

Prometheus

Grafana

Datadog

Senior and Expert level

Berlin

AI agent management platform

Job no longer available

AI agent management platform

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Job no longer available

Salary not provided

+ Equity

AWS

Docker

Kubernetes

GCP

Terraform

Azure

Prometheus

Grafana

Datadog

Senior and Expert level

Berlin

501-1000 employees

B2BArtificial IntelligenceCustomer serviceSaaS

Company mission

To help companies create outstanding customer conversations with AI because people deserve great customer service.

Job

Company

Role

Who you are

Experience managing DevOps, SRE, or platform engineering teams in a collaborative environment
Solid technical background in cloud infrastructure (preferably Azure/AWS/GCP) and modern deployment practices
Knowledge of infrastructure-as-code (Terraform), containerization (Docker, Kubernetes), CI/CD pipelines (GitHub Actions, Argo CD), and observability tools (Datadog, Prometheus, Grafana)
Experience with networking concepts, security configurations, and identity management solutions
Experience implementing secure-by-design principles and compliance frameworks
Excellent communication skills for effective collaboration with technical and non-technical stakeholders
Demonstrated success in balancing technical debt with business-driven feature development
Ability to attract, develop, and retain diverse engineering talent
Experience with incident management and on-call processes

What the job involves

As an Engineering Manager in Technology Platform (f/m/d) at Parloa, you will guide the evolution of our cloud infrastructure and empower engineering teams to leverage it effectively
Your role combines technical leadership with people management as you build and support a team of cloud infrastructure specialists
You will foster a culture of reliability, security, and operational excellence while ensuring our infrastructure scales with our business needs
Build, mentor, and develop a collaborative infrastructure team that embodies operational excellence
Lead the strategic vision for our cloud infrastructure, focusing on scalability, reliability, and cost-efficiency
Establish infrastructure patterns and golden paths that enable engineering teams to deploy and operate services autonomously
Partner with engineering leaders to understand their technical requirements and ensure our infrastructure meets their needs
Implement robust observability, monitoring, and incident response processes to maintain service reliability
Coordinate the implementation of security and compliance standards within our infrastructure
Foster a culture of continuous improvement through automation, metrics, and knowledge sharing
Balance strategic infrastructure initiatives with immediate operational needs

Application process

Recruiter video call → Meet your manager → Expert interviews → Interview with CTO

Our take

There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.

On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.

The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

140% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 5 rounds)

Jan 2026

$350m

SERIES D

May 2025

$120m

SERIES C

Total funding: $568.4m

Company HQ

Kollwitzkiez, Berlin, Germany

Leadership

Malte Kosub

(Co-Founder & CEO)

Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.

Salary benchmarks

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