UX Designer, Trainline
£65-70k
Plus a 2-for-1 share purchase plans
More information about location
2+ days a week in office
Europe's leading rail ticketing platform
Job no longer available
Europe's leading rail ticketing platform
1001+ employees
Job no longer available
£65-70k
Plus a 2-for-1 share purchase plans
More information about location
2+ days a week in office
1001+ employees
Company mission
Trainline is proud to be Europe's leading rail and coach platform - a tech company with a mission to make train travel as smooth as possible to allow travellers to make greener travel choices.
Role
Who you are
- Proven experience designing digital products end-to-end, ideally in B2B or platform-based environments
- Strong portfolio showcasing your process, UX reasoning, and impact
- Working knowledge of iOS, Android, and Web patterns
- Proficient in Figma or similar design tools; comfortable with prototyping and usability testing
- Confident collaborating with Product, Engineering, and commercial stakeholders
- Curious, pragmatic, and able to balance user needs with business realities
- Experience in PAYG (Pay As You Go) travel experiences or other location-based transit innovations is a plus. This is an emerging part of our White Label and Agent Tools portfolio, though not a requirement
What the job involves
- As a UX Designer in our B2B team, you’ll shape intuitive, high-impact experiences for Trainline’s white-label products - powering travel tools and platforms used by our partners across the industry
- You’ll also design the essential tools that empower our Customer Service teams, helping them deliver faster, simpler support for millions of travellers
- This is a role for someone who combines strategic design thinking with hands-on delivery, comfortable navigating between business, technical, and user-centric discussions
- You’ll collaborate closely with Product, Engineering, Data Science, and Research to deliver solutions that are both elegant and effective. Our environment values open collaboration, diversity of thought, and a bias for action
- Lead end-to-end design for our White Label and Agent Tooling products
- Partner with Product Managers to drive customer-centric outcomes across multiple B2B initiatives
- Collaborate with Research and Data teams to bring insights into design decisions and measure success
- Work closely with Engineers to deliver feasible, high-quality solutions that meet business goals
- Contribute to - and when needed, extend - our Design System, maintaining consistency and craft
- Facilitate discovery and ideation workshops; iterate rapidly and validate with users
- Champion accessibility, simplicity, and inclusivity in every interaction
- Share work in the open and provide thoughtful feedback to peers
Salary benchmarks
Our take
Trainline make it super easy to book transport tickets. Its app is intuitive and well designed and its even pioneering paperless travel, allowing users to store their tickets in the app.
It's hyper-focused on customer experience and has a product culture of fast iteration to deliver great outcomes for customers. Its customers make 170,000 journeys a day and it sells 200 tickets a minute.
Its continuing to innovate to stay ahead, using machine learning to predict price movements and integrating with Siri and Google Assistant so people can buy tickets simply by speaking to their phone.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"The complex nature of the market as we work with different suppliers is an amazing opportunity to create fluid solutions. A very well segmented..."
Company benefits
- Flexible working (40% min office attendance)
- Cycle to work scheme
- Discounted gym memberships through Wellhub
- Private Health and Dental Insurance
- Enhanced Pension (matched contributions)
- Income Protection
- Share Incentive Plan (buy one get one free)
- Learning budget
- Primary & Secondary Caregiver Leave
- Shared Parental Leave
- Enhanced sick pay
- Free Perkbox subscription
- Electric Vehicle Salary Sacrifice Scheme
- YellowNest - Subsidised Childcare Fees
- Work from Abroad
Company values
- Own It - We care about every customer, partner and journey
- Do Good - We make a positive impact
- Travel Together - We're one team
- Think Big - We are building the future of rail
Company HQ
Farringdon, London, UK
Articles
Leadership
Jody Ford
(CEO)Joined Trainline in 2020 as COO before becoming the CEO in 2021. Previously the Group CEO at Moonpig and Photobox and also spent over 10 years at eBay in various VP roles.
Lisa Hillier
(Chief People Officer)Previously the CPO at Gousto, The Restaurant Group, and Just Eat. They also spent over 6 years at Betfair as the Head of HR and Chief Human Resource Officer.
Mike Hyde
(Chief Technology Officer)Previously a Director of Data Science at Facebook and as a Director of Business Insights at Skype and Microsoft.
Sakshi Anand
(Chief Growth Officer)Joined Trainline in 2023 as the VP of Growth and President of UK before becoming the CGO in 2025. They are also the Founder of NeuStar Consulting.
People progressing
Gary joined in 2022 from Comparethemarket as Director of Engineering and was recently promoted to VP Engineering, reporting directly to CTO.
Joe joined in 2022 from Meta as Director of Data Science and was recently promoted to VP Data, reporting directly to CTO.
Ali joined in 2023 from Meta and was recently promoted to VP Product, reporting directly to CPO.
Diversity, Equity & Inclusion at Trainline
- 💚 Diversity drives us forward We know that having a diverse team is crucial to Trainline’s ongoing success. A team that is diverse in all forms – gender, ethnicity, sexuality, disability, nationality and diversity of thought are key to Trainline being an inclusive environment where every Trainliner can be their true self. We're committed to creating workplaces where everyone belongs, is celebrated and their differences are valued, creating an awesome employee and customer experience. 💚 Meet our Networks Our diversity networks are inclusive communities developed and led by Trainliners, with sponsorship and support from senior leaders. They're all about empowering and supporting underrepresented groups, by providing a safe space to talk, a place to come up with new ideas and a channel for voices to be heard. 🚀 Women in Leadership 💜 Gender Equality Network 🏳️🌈 Rainbow Train (LGBTQIA+) 🌻 Sunflower (accessibility) 🌍 Ethnic Diversity Network 🐣 Parent & Carers
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