Senior Product Manager, WHOOP
Business Systems
Wearable health and fitness devices
Open for applications
Wearable health and fitness devices
501-1000 employees
Open for applications
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- Proven experience (5+ years) in Product Management with a clear record of successful delivery and impact collaborating with an engineering team
- Deep analytical, prioritization, and problem-solving skills. Previous experience in analytics is strongly preferred
- Excel/Google Sheets skills are required. Experience with SQL/Amplitude/Looker for data analysis is a plus (and will be required to learn on the job)
- Experience working with physical product logistics, e-commerce and/or subscription companies, ideally for a company with an international presence and in coordination with finance team stakeholders
- Experience designing and driving commerce business processes through platforms like Netsuite and Salesforce, and integrating with third parties for operational logistics
- Demonstrated ability to develop a long-term strategy from business requirements spanning multiple stakeholders
- Strong written and oral communication skills to effectively communicate learnings, analysis, and opportunities to Design, Engineering, Analytics, and other stakeholders
- An entrepreneurial mindset with the ability to succeed in a fast-paced environment
- Curious, positive attitude, and passionate about the fitness and wellness space
What the job involves
- WHOOP is seeking a Senior Product Manager to lead the strategy, roadmap, and delivery of features by partnering closely with Engineers, Systems Analysts, and the Analytics team
- You will own the end to end feature set, user experience, roadmap, and strategic decisions for the tools, data, and systems that allow the company to go to market, execute/fulfill /return orders, and recognize revenue
- You will have accountability for various initiatives within WHOOP’s business, including integrating critical workflows for our business across e-commerce orders, shipping and logistics, and subscription management
- You will also support the technology that enables the finance, support, growth, and operations teams to perform at their best levels
- Take ownership of key company metrics related to system uptime, order processing rate, returns success, and other relevant indicators of reliability and gross margin
- Own and optimize systems such as ERP, warehouse software and fulfillment, revenue recognition, support tooling, and SKU management
- Manage end-user experiences, including shipping (cost, delivery, status) and returns, logistics, and order processing, as well as internal user experiences supporting site merchandisers, Growth Product teams, Membership Services, and Operations
- Collaborate with Engineers and Analysts to break down and prioritize user needs, and to scope and define detailed product requirements
- Collect and analyze internal and external customer needs and feedback through rigorous research and testing methodologies
- Conduct in-depth analysis to formulate compelling business cases for new product ideas and to assess the performance of launched features
- Develop and manage relationships with third-party suppliers, vendors, and services to ensure smooth operations
- Facilitate product discovery, development, and delivery for new products and improvements across mobile and back-end infrastructure
- Set a product strategy, roadmap, and measurable goals for your product area and team
- Collaborate cross-functionally with Software, Finance, Marketing, Growth, and other departments to drive business strategy and integration of critical workflows
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company values
- Our work is grounded in research, design, and privacy
- At WHOOP, the best idea wins
- We have a bias for action
- We operate at the intersection of high intensity and high humility
- Our differences are a source of strength
- We are obsessed with the member experience
Company HQ
West Fens, Boston, MA
Articles
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
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Diversity, Equity & Inclusion at WHOOP
- Under the umbrella of Inclusivity & Belonging, WHOOP operates a number of Employee Resource Groups (ERGs), including; Black at WHOOP, WHOOP GOOP (LGBTQ+), Women of WHOOP, Veterans & Military personnel, Adapt (Abled & Disabled Allies Partnering Together), and Wise (Women In Science & Engineering) .
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