Inside Sales and Contact Center Leader, Better Health
Revenue and Systems
+ Equity options
Telehealth care solution for chronic conditions
Be an early applicant
Telehealth care solution for chronic conditions
21-100 employees
Be an early applicant
+ Equity options
21-100 employees
Company mission
To digitize and modernize the antiquated medical supplies and devices industry.
Role
Who you are
- 8 or more years leading inside sales or contact center teams
- Proven track record improving conversion through coaching and process changes
- Strong analytical instincts and ability to quantify tradeoffs and revenue impact
- Experience owning telephony, IVRs, dialers, or workflow routing tools
- Comfortable configuring systems and designing workflows, not just using them
- Experience deploying AI or automation in a sales or support context
- Ability to flex between frontline leadership, data analysis, and systems design
- Preferred: experience in business operations or analytical roles
- Preferred: healthcare or regulated environment
- Preferred: startup environment
What the job involves
- We are hiring a leader to run and scale our inside sales and contact center organization with full ownership of revenue outcomes, conversion performance, and daily operations
- You will manage frontline teams, run queues in real time, coach agents, and drive funnel improvements across inbound and outbound channels
- This role also requires a systems thinker who can design and implement improvements to TalkDesk, routing logic, segmentation, and AI enabled workflows
- You will own system configuration and operational design that reduces cycle time, increases contact rates, and improves rep productivity without relying heavily on engineering support
- This role will also support bottom of funnel retention and member support workflows tied to recurring revenue and resupplies. This is a secondary focus initially but will grow as the team scales
- Own performance across inbound and outbound sales funnels
- Manage agents and supervisors through coaching, QA, and structured performance management
- Run daily operations including queue maffnagement, scheduling, and workforce planning
- Maintain and iterate call flows, segmentation, routing logic, caller ID management, and outbound strategies
- Track conversion performance by agent, channel, time of day, and campaign
- Lead daily huddles and reporting to drive speed to lead, contact rate, and conversion metrics
- Diagnose bottlenecks across the funnel and quantify impact
- Own reporting and dashboards tied to business outcomes
- Prioritize initiatives that improve throughput, reduce cost, and increase revenue per rep
- Partner with Marketing, Enrollment, Support, and RCM to reduce handoffs and increase revenue realization
- Support company OKRs with measurable operational and revenue goals
- Serve as owner of TalkDesk and related telephony and workflow tooling
- Design and launch improvements to routing, IVRs, QA flows, and automated follow up
- Identify and pilot AI use cases across qualification, documentation, messaging, and call handling
- Build tooling and processes that reduce manual effort and cycle time
- Translate operational problems into scalable workflow and system changes without heavy engineering involvement
- Own call and ticket workflows that support recurring revenue and retention for existing members
- Partner with Support to improve response times, QA, knowledge management, and handoff processes
- Build workflows and follow up sequences that reduce churn and increase resupply and recurring revenue
- Analyze retention performance and surface insights that inform product, ops, and care teams
- Eventually scale a combined inbound sales and support model through unified tooling and routing
- This team directly influences revenue, margin, and member experience
- You will lead the people who drive those outcomes while shaping the business processes and AI-enabled workflows that allow us to scale efficiently
- This role is equal parts sales leadership, business operations, and systems improvement
Our take
The rising prevalence of chronic conditions requiring prolonged treatment is continuing to drive the telehealth market and squeeze available healthcare resources. Better Health offers a personalized home-based chronic condition management solution to reduce the overall utilization of care.
The company bundles peer support, education, telehealth and home delivery of medical supplies into one solution, which helps customers tailor their condition management and access further education. Its insurance partners include Medicare, Medicaid and Oscar Health.
Better Health targets ostomy and urology patients, who often don’t receive enough care and support following their surgeries. It plans to further expand its model into new categories of chronic conditions and products, and expand its partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$14m
SERIES A
Oct 2021
$10m
SERIES A
Total funding: $27.7m
Company HQ
Showplace Square, San Francisco, CA
Leadership
Naama Stauber Breckler
(Co-Founder & CEO)Co-founder of MocaCare, CompactCath and Avails Medical. Co-founded Better Health in 2019.
Adam Breckler
(Co-Founder & Head of Product)Previous a Web Developer who co-founded Visually and founded Prism Labs, before co-founding Better Health.
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