Customer Success Manager, Claroty
Industrial
Ability to travel (25%)
Extended IoT cybersecurity platform
Open for applications
Extended IoT cybersecurity platform
501-1000 employees
Open for applications
Ability to travel (25%)
501-1000 employees
Company mission
To secure the cyber-physical systems that underpin our lives.
Role
Who you are
- 3-5 years in a Customer Success, Account Management, or related role in a B2B cyber/OT environment, preferably with a SaaS or technical product
- Experience tracking achievement of customer objectives and identifying opportunities for improvement
- Experience working cross-functionally with teams such as Support, Deployment, Product, and Sales to deliver an excellent customer experience
- Experience working with Cyber Security Stakeholders
- Previous experience in consulting - Advantage
- Full proficiency in English is a must, additional European languages will be a plus
What the job involves
- We’re growing and looking to hire a strongly experienced, self-motivated, and independent Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- As a Customer Success Manager in Claroty, you will own the customer’s happiness and you lead the path to success with Claroty
- You will be the primary point of contact for our top-tier customers, nurturing relationships with all levels (senior executives included), and ensuring the successful adoption of Claroty products
- With subject matter expertise in the product and industry, you’ll navigate the customer through a customized journey that addresses their unique needs, delivering desired business outcomes and becoming their trusted advisor every step of the way
- As the quarterback of the customer experience, you’ll orchestrate internal teams to deliver exceptional outcomes, aligning efforts across departments
- Own the customer happiness and retention
- Customer relationship management - Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives
- Orchestrating customer journey towards desired business outcomes:
- Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
- Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product
- Cross-Functional Collaboration & Orchestration
- Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience
Salary benchmarks
Our take
Comprehensive cybersecurity is vital for maintaining a company's resilience against cyber threats and ensuring smooth operations. However, the rise of the Extended Internet of Things (XIoT) introduces security blind spots that pose risks to availability, integrity, and safety.
Claroty addresses these challenges with a suite of modular tools and capabilities specifically designed to secure the interconnect XIoT environment. Its solutions cater to the unique needs of industrial, healthcare, and commercial organizations providing robust protection in an increasingly complex digital landscape.
Through its acquisition of OT healthcare specialist Medigate and its strong network of partners, Claroty has significantly expanded its global reach. Backed by major investment firms and industrial automation vendors, the unicorn company is now deploye by hundreds of organizations at thousands of sites worldwide.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jun 2024
$20m
LATE VC
Mar 2024
$100m
LATE VC
Total funding: $757.7m
Company values
- Customer Obsession: We take an outside-in approach in everything we do, orienting our ideas, actions, and behaviors around our customer business problems and the outcomes they strive to achieve
- Integrity: We hold ourselves and each other to the highest standards of professionalism, ethics, and integrity. We lead with trust and assume the best and positive intentions of each other in every situation
- Strive for Excellence: We’re all in each and every day. We dedicate ourselves to each other, our customers, and our partners. We are bold, take risks, celebrate our wins, and treat failures as opportunities for growth
- People First: While we have a serious and tough mission, we put each other ahead of work, knowing that if we care for each other, the results will follow. We’re all on the same team, on the same journey
Company HQ
Koreatown, New York, NY
Articles
Leadership
Benny Porat
(CTO)Former Researcher at NorthBit, and Research Team Leader for the Israel Defense Forces.
Galina Antova
(Chief Business Development Officer)Founding Member of FirstBoard.io, current Member of C100 and Advisor (Cyber Security Accelerator) at SparkLabs. Former Global Head of Industrial Security Services at Siemens.
Amir Zilberstein
(Chairman)Current Managing Partner at Team8. Co-Founder & former CEO/Director at both Gita Technologies and Waterfall Security Solutions Ltd.
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