Senior Director of Cross-Functional Program Delivery, Salesforce
CA$192.6-242.6k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
CA$192.6-242.6k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- This is an advanced level, hands-on IC role requiring a seasoned professional who is experienced in bringing large scale deliveries to success, with autonomy
- Bachelor’s degree in Computer Science, Engineering, or similar technical field preferred
- Deep experience in leading large scale technical initiatives
- 10-12+ years of experience in technical program management
- 6-8 years of senior program management experience, including executive leadership alignment, communication, and presentation skills
- 5 years experience in managing programs leveraging modern release and deployment tooling and methodologies, enterprise application development, distributed cloud-based microservices and backend data platforms for processing and analytical frameworks
- 5 years of people management experience (engineering, product, operations, or program) is a plus
- Strong experience in managing programs serviced via cloud computing environments, utilizing modern tooling and methodologies that support highly available, resilient, cost-effective and cloud-native architectures
- Strong experience working with data engineering and analytics teams is a plus
- Business Process management is a plus, including process and workflow discovery and change management
- Solid command of project methodologies (e.g. Waterfall, Agile, Lean, Kanban)
- Experience using project planning and PLM tools (Jira, Smartsheet, Asana, Monday)
What the job involves
- The Digital Enterprise Technology (DET) Program Delivery team is seeking an experienced Director/Sr. Director, Cross-Functional Program Delivery manager to lead the end-to-end delivery of strategic initiatives that will span across technology, product, and business teams
- The type of programs being managed will be instrumental in enabling Salesforce’s agentic transformation thru technical delivery orchestration, and in partnership with business process evolutions
- This role requires a hand-on approach for the planning, execution and delivery across a complex organization matrix, leveraging best practices in building operational program structures, communication models for transparency, risk management and enabling key decision making frameworks across executive leadership, while also adapting for efforts on our Salesforce on Salesforce model, emerging technology programs and engineering roadmap priorities to deliver on our Agentforce 360 vision
- This is an exciting opportunity to be a part of a newly formed, cross-functional program delivery team, within the centralized Delivery Assurance and Operations (DA&O) DET pillar
- Execution and delivery of strategic, technical initiatives that span across multiple pillars and organizations
- Iteratively develop comprehensive timeline for planning, requirements delivery, solutioning, testing/UAT, systems reliability, compliance, business change enablement and overall launch readiness
- Orchestration and connectivity assurance of the various technical components required to support business value enablement
- Define appropriate communication model for Technical, Product and Business leadership at all levels
- Risk management of delays, resource constraints, decisioning needs and overall timeline impacts
- Ensure readiness of pre and post launch postures from both technical and business perspectives
- Collaborative buildout of cross-pillar operating models
- Build alliances with key TPM and PMO leaders to ensure trusted working relationships and effective ceremonies for continuous alignment and clarity of change management
- Influence, lead and motivate accountabilities and shared ownership of overall program success
- Drive critical conversations across leads in both technical and business discussions, ensuring appropriate decisioning and outcomes
- Accountable as the Program Delivery sub-pillar within the centralized Delivery Assurance and Operations team
- Align with Portfolio Management team on strategic roadmap priorities, DET investments in longer term efforts and ensure program delivery success of high profile initiatives
- Partner with Operational Excellence on execution of impactful business process enhancements, and in Product Delivery for overall product operations process integration
- Ensure Systems Reliability engineering inclusivity with technical launch readiness activities leading up to large scale launches
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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