Client Success Lead, Affirm
$88-140k
OTE
Salary dependent on location + Employee stock purchase plan
More information about location
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
$88-140k
OTE
Salary dependent on location + Employee stock purchase plan
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 5+ years of B2B client-facing experience; preferably in a high-tech environment
- Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)
- Excellent customer relationship management skills with the ability to manage strategic accounts
- Experience in managing cross-functional projects with a high attention to detail
- Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills
- Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
- Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
- Comfortable using Salesforce and BI tools
What the job involves
- Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion.
- The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners
- This person will report to the Manager, Client Success
- You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners
- You will be responsible for managing contract renewals, updating pricing, and expansions
- You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage
- You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs
- You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship
- You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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