Senior Account Manager, HqO
Workplace experience technology
Open for applications
Workplace experience technology
101-200 employees
Open for applications
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- Bachelor's degree in Business, Marketing, Real Estate, or a related field
- 5-7 years of experience in quota carrying account management or sales roles. Real Estate or PropTech experience preferable but not a must
- Strong understanding of the current Real Estate landscape and market trends
- Excellent communication, negotiation, and presentation skills
- Comfortable working with senior stakeholders both internally and externally
- Proven track record managing and growing client accounts whilst achieving sales targets
- Ability to work independently and collaboratively in a fast-paced environment
- Proficiency in CRM software and other sales management tools
What the job involves
- The Senior Account Manager role works to ensure that our customers are maximizing the value they are receiving from our products and services
- We’re dedicated to making our customers successful, and the Account Management team drives that success daily. Account Managers work to drive value that leads to expansion, renewal, and customer satisfaction
- You will focus on finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers
- Serve as the primary point of contact for key accounts, building and maintaining strong, long-lasting client relationships
- Understand clients' business needs, objectives, and challenges to provide tailored solutions and recommendations
- Conduct regular check-ins, business reviews, and strategic planning sessions with clients
- Identify and pursue opportunities for account growth and expansion within existing client portfolios
- Develop and implement strategies to increase client satisfaction and retention
- Work closely with the sales and product teams to ensure client needs are met and exceeded
- Maintain deep knowledge of our product offerings, features, and benefits
- Provide clients with training, support, and insights on how to effectively use our solutions to achieve their goals
- Gather and relay client feedback to the product development team to drive continuous improvement
- Collaborate with marketing, sales, and customer support teams to ensure a seamless client experience
- Participate in the development of marketing campaigns, sales strategies, and customer success initiatives
- Represent the company at industry events, trade shows, and conferences to network and promote our solutions
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition and is designed to produce invaluable space usage data, enabling businesses to know precisely what cuts to make, and where.
It’s certainly a premise that’s taken off for HqO; the company has quietly landed over half of the Fortune 100 as clients, including J.P.Morgan, Dell, and JLL. Plus, it’s executed a number of acquisitions over recent years that indicate it’s looking to make its tools more data-rich.
This is a smart strategy: the labour market remains tight, and it’s got more businesses investing in employee experience as a way of attracting and retaining top talent. Plenty are betting on HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company values
- Learning - By building a team of endless learners, HqO is able to adapt, innovate, and grow
- Excellence - We are relentless in our pursuit of excellence, always striving to provide a superior solution that exceeds our customers’ expectations
- Truth - We expect directness and transparency in all that we do
- Speed - We value people who prioritize the customer in all decisions and seek to deeply understand their needs
- Goodness - We value those who put the team first by supporting and championing others
- Ownership - We value people who take complete ownership of their work results and those of their team
Company HQ
Downtown Crossing, Boston, MA
Articles
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder & CFO)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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