Disputes Analyst, Current
$70-96k
+ Meaningful equity in the form of stock options + Discretionary performance bonus program
Online banking & financial services
Be an early applicant
Online banking & financial services
201-500 employees
Be an early applicant
$70-96k
+ Meaningful equity in the form of stock options + Discretionary performance bonus program
201-500 employees
Company mission
To build the future of banking.
Role
Who you are
- You’re detail-oriented, inquisitive, and customer-focused, with experience in disputes, fraud investigations, or retail banking
- You should be a strong communicator, a collaborative teammate, and someone who is comfortable navigating complex rules and making sound decisions in a fast-paced environment
- 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
- Working knowledge of Regulation E and card network dispute rules
- Experience communicating with customers via phone and email in a professional, empathetic manner
- Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
- Strong written and verbal communication skills
- Organized, detail-oriented, and able to maintain accurate records and documentation
- Proficient with Microsoft Office and comfortable learning new internal systems
- High level of accountability, professionalism, and willingness to learn
- Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
- Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction
- BONUS- Fintech experience
What the job involves
- We’re looking for a Disputes Specialist to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product teams to investigate cardholder disputes, coordinate recovery opportunities with merchants, and resolve claims in accordance with Federal Regulations and network rules
- You will be responsible for the full lifecycle of dispute case handling—from intake and assessment to documentation, communication, resolution, and financial recovery. You will process dispute claims efficiently, ensure timely responses that meet Regulation E and internal SLAs, and mitigate potential financial and reputational risk to Current
- Process daily dispute-related tasks from operational queues with accuracy and timeliness
- Review claims in accordance with Regulation E, network rules, and internal SLAs
- Manage dispute-related customer communication, primarily via email, with clear and professional explanations
- Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
- Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
- Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
- Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
- Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
- Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
- Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives
Our take
Current is a neobank offering digital banking services, with a focus on younger generations and paycheck-to-paycheck customers. It offers a swathe of innovative services including on-demand pay and overdraft protection to people underserved by traditional institutions.
Younger customers are expected in the coming years to pivot from legacy institutions to the higher functionality and lower costs of consumer-first neobanks like Current. By netting an average customer age of 27, Current is establishing itself as a pack leader among rival but less well-funded neobanks like Step or Till.
It is also successfully competing with legacy institutions by exploiting the relatively adaptive nature of neobanking. Current has previously offered customers advanced access to stimulus checks, and is seeking to expand into crypto. The company continues to raise funding which supports its continued growth and an accelerated path to profitability.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2026
$80m
SERIES E
Apr 2021
$220m
SERIES D
Total funding: $472.6m
Company benefits
- Company equity
- Flexible vacation policy
- Commuter benefits
- Discretionary bonus program
- Medical, Dental & Vision
Company HQ
Little Italy, New York, NY
Leadership
Stuart Sopp
(Founder & CEO)Worked as a Trader for BNY Mellon and Deutsche Bank for a combined 9 years before serving as Head of Trading at Citi and Morgan Stanley. Left this role after 5 years to found Current in June 2015, working as CEO ever since.
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