Customer Success Manager, allisone
English and Spanish or French Speaking
Dental x-ray analysis
Job no longer available
Dental x-ray analysis
21-100 employees
Job no longer available
21-100 employees
Company mission
To become the most used and recognised Artificial Intelligence by the dental world.
Role
Who you are
- Fluent English mandatory 🇬🇧 & fluent Spanish 🇪🇸 or French 🇫🇷 required
- Based in Barcelona Spain
- You're seeking a meaningful job
- You demonstrate leadership qualities: you must be able to persuade our users (dentists, clinic directors, executives, etc.) to change their habits!
- Self-driven and proactive nature
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- You are customer-centric with a problem-solving approach
- You can work collaboratively with cross-functional teams
- You have previous experience in a fast-growing environment
- You are patient and attentive
- Passion for service
- You resonate with our values: SPACE
What the job involves
- Allisone is looking for a Customer Success Manager with a get-it-done attitude and team player mentality to accompany its growth and development
- Let’s make it short: we provide the best customer experience possible to our clients
- Onboarding
- Organize the deployment of Allisone for new clients
- Conduct product demonstrations for clients (on-site or remotely, depending on the client's location)
- Closely monitor the usage of Allisone during the initial weeks
- Customer Success
- Track the usage of Allisone and create action plans for improvement
- Understand the specific needs of clients to tailor solutions to their organization
- Comprehend client issues and motivations
- Analyze data to ensure clients are achieving the desired value from using Allisone
- Increase satisfaction to build an engaged community and turn our clients into product advocates
- Minimize client churn
- Customer Support
- Respond promptly to client issues through various channels (chat, emails, phone)
- Manage and resolve client requests and complaints
- Improvement of Our Product and Processes
- Collaborate with cross-functional teams (sales, product, tech, and marketing) to advocate for client interests and make enhancements to our product and processes
- Enhance onboarding and customer success processes
- You actively participate into building the best Customer Success team in a great atmosphere and with great people
Application process
- Initial phone conversation,
- Interview with the team manager,
- Interview with the HR team,
- Discussion with the founder
Our take
With a global shortage of dentists, and growing demand for dental care, it has never been more urgent to find efficiencies in the dental world. Allisone, a startup founded by dentists, offers part of the solution with its dental digital assistant. It utilises computer vision to scan x-rays and provide an analysis instantly, greatly increasing the efficiency of patient care.
The dental sector has been a growing focus for tech startups in recent years, but it is a market that has plenty of room for disruption; thanks to the high level of technology found in the average dental office, and a lack of attention in the past. Allisone's solution has definitely found a market, with over 1000 dentists in Europe using its platform.
In 2022, Allisone raised funding led by C4 Ventures and Samaipata which has supported its scaling in Europe. The company's acquisition of Spotimplant has added dental implant recognition capabilities to its offerings, a move which brings it a step closer to its ultimate aim to be the leader of AI in dentistry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2022
$11.6m
EARLY VC
Total funding: $11.6m
Company benefits
- Annual offsite to bring the whole team together in a different setting
- Generous policy of BSPCE
- Numerous learning and development opportunities
Company HQ
Neuilly-Auteuil-Passy, Paris, France
Leadership
Lionel Elbaz
(CEO)Prior to co-founding Allisone, they were a Dental Surgeon. Was also Associate COO at Clinadent.
Sacha Samama
(CTO)Was the Founder and CEO of Yotta Academy. Before that was a Machine Learning Engineer at Quantmetry.
Salary benchmarks
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