Creator Success Manager, Passion.io
Business & Monetisatio, SaaS
More information about location
No-code app builder
Be an early applicant
No-code app builder
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To empower creators, teachers, and entrepreneurs to make the world a more confident and passionate place.
Role
Who you are
- You’re not reacting. You’re steering
- You’re commercially aware
- You treat their growth like it’s partly yours
- You have 2+ years in CSM, onboarding, or revenue-focused client roles
- You’ve advised customers on business or monetisation strategy
- You understand the creator economy (not just conceptually - practically)
- You’re commercially confident (upsell and renewal conversations energise you)
- You balance empathy with empathetic directness
- You naturally apply high emotional intelligence & structured thinking
- You design success plans, not just follow them
- You’ve worked in high-touch environments where ownership matters
- You’re comfortable with CRMs (HubSpot etc.) and portfolio health tracking
- You’ve built or scaled your own digital product or personal brand
- You’ve coached creators or entrepreneurs
- You think in NRR, expansion, and revenue impact
- You are pragmatic and have the ability to customize support by use case
- You understand lifecycle triggers & health scores
- You’re analytical. Decisions you make are data-led
- You’re technically comfortable discussing integrations, backend logic, or automations
- You thrive in fast-moving startup environments
- A Quick Reality Check (In The Best Way) 💬
- This role isn’t about reactive ticket queues
- Your playground is powerful revenue conversations
- You’re confident drawing the line between empathy and clarity
- You crave ownership
- You see each creator’s success as shared success
- If that excites you - you’re in the right place
What the job involves
- You’ll manage ±45 premium creators - primarily US-based (so yes, EST/PST is part of your rhythm)
- Guiding a creator through refining their offer and pricing
- Reviewing funnel strategy before a launch
- Spotting early churn signals in your portfolio
- Documenting progress and revenue milestones
- Jumping on a momentum call where you challenge thinking (with care and clarity)
- Ensuring creators are leveraging new product features
- Running structured business review sessions
- Executing and refining lifecycle playbooks
- Monitoring NRR, engagement signals, and health scores
- Identifying upsell opportunities naturally through strategy
- Sharing creator feedback with Product & Marketing
- Collaborating cross-functionally on retention OKRs
- This is high-touch. But it’s also high-impact, high-ownership
- Refine onboarding, launch & retention playbooks
- Strengthen scalable high-touch systems
- Turn creators into brand advocates
- Reduce churn through proactive strategy
- Increase expansion revenue through smart positioning
- Contribute meaningfully to how Customer Success evolves at Passion
- You’re not just maintaining accounts. You’re shaping outcomes
- You’ll Know You’re Winning When…
- Creators stay, grow, renew - and rave about working with you!
- Your portfolio shows stable, predictable, growing NRR
- Creators see you as a strategic business partner
- Portfolio health scores are improving, not reactive
- Success plans are clear, documented, and measurable
- Product & Marketing decisions are influenced by your insights
- Creators launch profitable apps - and stay long-term
- You help creators turn ideas into revenue
- You own a portfolio like a business
- You operate at the intersection of empathy and commercial sharpness
- You influence how Success evolves inside a fast-scaling AI-powered platform
Application process
- 1️⃣ Discovery Call: Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up
- 2️⃣ Show Us Your Strategy: A short, practical scenario where you demonstrate how you’d guide a creator toward growth
- 3️⃣ Deep Dive: Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset
- 4️⃣ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe
- 5️⃣ Strategy Sync: Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion
- 🔚 Big Picture Conversation: Culture, mission, long-term growth - does this feel like your next chapter?
- Transparent. Thoughtful. Human
Our take
The internet provides an invaluable platform for experts and educators to share their knowledge, in the form of training courses, workout videos, and other streamable content. However, creators usually resort to the convenience of hosting content through a third party, and with this comes limitations, restrictions, and hefty fees.
Passion.io provides a no-code online video content platform, enabling experts, course leaders, teachers, and instructors to design their own app with live streaming, push notifications, and interactive community functionalities. The platform's no-code framework enables users to customize and brand their digital experiences, without the need for coding knowledge or expensive assistance.
Whilst the company will face fierce competition from educational content platforms such as Skillshare and YouTube, Passion.io has been wise to recognize that content creators need bespoke and unrestricted solutions, without programming being involved. Through its no-code approach and unified suite of digital content tools, the company aims to increase accessibility to bespoke and interactive online experiences for both the creators and their audiences.
Steph
Company Specialist at Welcome to the Jungle
Insights
84% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$2.8m
SERIES A
Jun 2020
$3m
SERIES A
Total funding: $6.6m
Company benefits
- 🌍 Remote-First - Work from anywhere in the world!
- ✈️ Global Gatherings - Meet the team in epic locations (Croatia, Portugal, Greece)
- 📈 Career Growth - Coaching, training, and conferences on us
- ⚡ Creative Freedom - Your ideas matter. Your work makes a real impact
- 🖥️ Tech Gear Budget - Get the setup you need to shine
- 🏝️ Time Off That Counts - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate
- 👶 Paid Parental Leave - Because family first, always
Company HQ
Spring Branch West, Houston, TX
Leadership
Matthias Bellmann
(Co-Founder & CEO)Experience as Co-founder and Co-CEO of RegioJobs Europe from 2011 to 2015, and as Co-founder of kirondo GmbH from 2013 to 2015. CEO of Warp Internet since 2010.
Daniel Harvey
(Co-Founder & CRO)Sales Manager for In House Lettings Ltd. from 2014 to 2015. Head of Sales for Be Street Smart from 2015 to 2016.
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