Director of Client Success, Moonbug Entertainment
Entertainment company for kids
Open for applications
Entertainment company for kids
501-1000 employees
Open for applications
501-1000 employees
Company mission
To create shows that kids & parents love.
Role
Who you are
- The ideal candidate will have a proven track record of building and maintaining successful client relationships in the digital media industry
- 7+ years of experience in client success or account management in the digital media industry
- Strong leadership and management skills, with experience managing teams of client success managers or account managers
- Demonstrated success in building and maintaining strong client relationships and delivering high levels of client satisfaction
- Excellent communication and presentation skills, with the ability to effectively communicate complex information to clients and stakeholders
- Experience working with cross-functional teams and collaborating to achieve common goals
- Strong analytical skills and the ability to use data to make informed decisions
- Experience with customer relationship management (CRM) tools such as Salesforce or similar
What the job involves
- Moonbug Entertainment is looking for an experienced Director of Client Success to join our team. In this role, you will be responsible for managing a team of client success managers and ensuring that our clients are satisfied with our products and services
- Manage a team of client success managers and provide leadership and guidance to ensure they meet their objectives and key performance indicators (KPIs)
- Build and maintain strong relationships with clients and be the primary point of contact for any issues or concerns
- Work collaboratively with cross-functional teams, including sales, marketing, and product development, to deliver solutions that meet client needs
- Identify opportunities to upsell and renew client contracts, and work with the sales team to drive revenue growth
- Monitor and analyze client feedback and use it to inform product development and service improvements
- Develop and implement processes and best practices to ensure that clients receive a high level of service and support
- Ensure that client data is accurately tracked and managed in relevant systems and platforms
Our take
Moonbug Entertainment is a global entertainment company producing fun, engaging and safe content for kids. With bases in London and Los Angeles, Moonbug’s video and audio content is produced with the goal of teaching compassion, empathy and resilience to its young audience.
The company owns properties including Blippi, Little Baby Bum and CoComelon, content that is distributed around the world on platforms including YouTube and Netflix, with the latter’s first series generating over 30B minutes of viewing. Its market presence is strong, with accompanying merchandise sold via Walmart and Amazon, and adjacent offerings such as its CoComelon video game.
Following the acquisition of Singapore-based One Animation, Moonbug has worked to increase its footprint in Asia, as well as making plans to take on South America and the Middle East. A 2023 rebrand has helped to raise the profile and recognisability of the brand as it continues both growth and diversification - for instance by partnering with Audible on a series of family-friendly podcasts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2020
$120m
SERIES B
Dec 2018
$145m
SERIES A
Total funding: $265m
Company HQ
Camden Town, London, UK
Leadership
John Robson
(Co-Founder & COO)Previously served as Executive Vice President of Base79, an Advisor for MTV Networks and Signet, Vice President & General Manager of Global Content for HTC, Senior Vice President & General Manager of Digital Distribution for Paramount Pictures, and served in various Marketing roles for Sainsbury's.
Rene Rechtman
(Co-Founder & CEO)Previously co-founded NN and CSSE, acting here as Management Consultant. Served as Head of Non-Linear Media for The Walt Disney Company International, President Inter for Maker Studios, CEO for goviral, Vice President and Managing Director for TradeDoubler, Business Development Director for Incentive, and as Account Director for KS Consult.
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