Tech Ops Engineer, ConsumerAffairs
AI Native
Online marketplace & advocacy organization
Be an early applicant
Online marketplace & advocacy organization
101-200 employees
Be an early applicant
101-200 employees
Company mission
To enable people to make data driven life decisions when they need it the most.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- 5+ years of experience in system administration, or a similar role
- 5+ years of professional experience in Linux administration, managing AWS resources, developing CI/CD and server orchestration pipelines, scripting and monitoring
- You are an expert in:
- Cloud-based production systems at scale
- Amazon Web Services (EC2, VPC, EFS, S3, EKS etc.)
- Production experience running workloads in Kubernetes (EKS), including ArgoCD GitOps deployments
- Infrastructure as Code tools, primarily Terraform
- You have experience with:
- Working in a Python and JavaScript-centric codebase and are familiar with their related best-practices
- Creating CI/CD pipelines with Jenkins, Concourse or other CI/CD implementation
- Monitoring tools, like Datadog or Prometheus
- Scripting for server side automation, auditing, and monitoring
- Experience maintaining logging, monitoring, and alerting capabilities using OpenSearch, Vector log pipelines, Prometheus, and Kafka
- Configuring and managing data sources like PostgreSQL/Aurora RDS, OpenSearch, Redis, and message streaming platforms like Kafka
- Design and maintain log ingestion pipelines (e.g., Vector → OpenSearch, Vector → Kafka), including index retention, document shape optimization, and failure recovery
- Triage and remediate security vulnerabilities (CVEs) across infrastructure components, including container base images, OS packages, and third-party services
- The ideal candidate would also have:
- A working knowledge of modern software practices and technologies such as Agile methodologies
- Promoting and establishing development standard methodologies for AWS infrastructure-as-code
- Experience with AWS Well-Architected principles
- Experience with High Availability implementations
- Experience around Security and Compliance
- Exceptional analytical and problem-solving skills
- Intellectual curiosity, a willingness to learn new skills and the ability to contribute new ideas
- Detail-oriented with a focus on maintaining high standards of operational reliability
- Adaptable and flexible, able to manage multiple tasks and prioritize effectively in a fast-paced environment
- Strong communicator with the ability to collaborate across teams and provide clear, concise technical support
- Proactive and self-motivated, with a passion for continuous learning and improvement in technology operations
- Learns quickly and using whatever resources to solve new problems
- Obsessed with ensuring an exceptional customer experience- for both internal and external customers
- Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently
- Demonstrates a relentless focus on results with a commitment to deliver
- Takes decisive action, and confidently changes course if unsuccessful
- Displays a growth mindset to continually improve; encourages everyone around them to be tenacious and never settle
- Constantly seeks feedback to improve; Focuses on solving issues through teamwork, and collaboration
- Acts with urgency; delivers top results in hours and days instead of weeks and months
- Relentless in their pursuit of success and possessing the willpower to embrace challenges as opportunities
What the job involves
- The Tech Ops Engineer serves as a force multiplier for operational excellence, combining infrastructure expertise with AI-powered automation to create self-healing, highly observable, and scalable technology systems
- This role harnesses machine intelligence, predictive monitoring, and automated workflows to anticipate issues before they affect users, accelerate incident response, and continuously improve platform performance
- Through close partnership with engineering, security, and business teams, the Tech Ops Engineer helps build an AI-native operational environment that maximizes reliability, efficiency, and business agility
- System Monitoring and Maintenance:
- Monitor and maintain the organization’s infrastructure, including servers, networks, storage systems, and applications
- Perform routine system checks and preventive maintenance to ensure optimal performance and uptime
- Respond to system alerts and incidents, diagnosing and resolving issues promptly to minimize downtime
- Troubleshooting and Support:
- Provide technical support to resolve infrastructure-related issues, working closely with other technical teams
- Troubleshoot and resolve hardware, software, and network issues, escalating to higher-level support when necessary
- Maintain detailed documentation of issues, solutions, and processes to improve the team’s knowledge base
- System Upgrades and Patching:
- Plan and execute system upgrades, patches, and configuration changes, ensuring minimal disruption to business operations
- Test and validate updates in development environments before deploying them to production
- Ensure that all systems comply with security standards and best practices
- Automation and Optimization:
- Identify opportunities to automate routine tasks and processes, improving operational efficiency and reducing manual workload
- Implement scripts, automation tools, and AI skills to streamline system management and monitoring
- Continuously evaluate and optimize infrastructure performance, capacity, and resource utilization
- Disaster Recovery and Backup:
- Support the development and execution of disaster recovery plans to ensure business continuity in case of system failures
- Manage backup and restore processes for critical systems and data, ensuring data integrity and availability
- Participate in regular disaster recovery testing and drills
- Infrastructure Lifecycle Management:
- Plan and execute decommissioning of legacy infrastructure, including EC2 instances, VPCs, and load balancers, coordinating Terraform state cleanup and DNS cutover
- Collaboration and Communication:
- Work closely with development, network, and security teams to ensure alignment and effective communication on infrastructure projects
- Provide input on infrastructure design and architecture to support new projects and initiatives
- Communicate effectively with non-technical stakeholders, providing updates on system status and issues
Our take
ConsumerAffairs is an online marketplace and advocacy organization that helps consumers make smart buying decisions for all of life’s biggest purchases. The rapidly growing platform serves consumers while working with brands in order to provide a comprehensive collection of market research and news to empower confident purchase decisions.
The company’s coverage is truly all-encompassing, as consumers are able to find information and reports on just about any topic they can think of. ConsumerAffairs also has a range of free newsletters available for its users to stay informed on topics from daily news, monthly senior consumer (aged 60+) based resources, and recall alerts – all delivered to their email inboxes.
It is a guarantee that all consumers will have numerous purchase decisions to make throughout their lives, and having one platform that they can access to find information and advice for all those decisions is a truly beneficial (and convenient) advantage.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Company benefits
- Comprehensive premium health, dental, and vision coverage
- Retirement plans with a company-matched 401k
- Open PTO to take time off whenever you need it
- Work anywhere or side-by-side with your team members at our Tulsa office
- Learning and development to support your professional growth
Company HQ
East Village District, Tulsa, OK
Leadership
Zac Carman
(CEO)Zac has served as the CEO of ConsumerAffairs since 2010. Prior to this, they spent nearly 5 years at Mainsail Partners as a Senior Associate and Entrepreneur in Residence. They were also a Program Manager at Hitachi GST and an Engineer at IBM.
Chang Paik
(CFO)Chang joined the ConsumerAffairs team in 2021 as CFO. Prior to this, they spent 4 years at MakeSpace as CFO and COO. They also spent 3 years at BeenVerified as CFO and 6 years at Goldman Sachs as an Associate and VP.
Adam Joffe
(CTO)Adam has been CTO at ConsumerAffairs since 2017. Prior to this, they were the COO/CTO at Dividend Solar and T-Ink Software. They also served as the CTO at Blurb and worked at PayPal as a VP of Data Management & Credit Technology.
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