Senior Full Stack Developer, Deskpro
Node, React, Typescript
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Software that helps organisations provide better customer support
Job no longer available
Software that helps organisations provide better customer support
21-100 employees
Job no longer available
+ Share Options
21-100 employees
Company mission
To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.
Role
Who you are
- You have an earnest interest in developing software with a desire to learn more about the craft
- You enjoy taking the lead on big projects and enjoy a strong sense of ownership over the stuff you build
- You have a lot of experience with Typescipt/Node as both a backend and frontend technology
- You've got experience with React. Experience with NextJS specifically is ideal
- You have excellent written and verbal communication skills. We are big believers in "writing stuff up", everything from spec's to dev docs to RFC's. You need to be able to know your audience and communicate clearly
- You enjoy solving problems yourself and like working in a "get stuff done" environment. We're a small team and we all generally just get on with things in a fairly autonomous manner. You won't be micro-managed
- Strong experience building web apps with Typescript, both on the backend as well as the frontend
- Experience building SPA's with React. NextJS experience is ideal
- Strong experience with RDMS (we use MySQL)
- Experience with AWS is a bonus
- You should be a fast learner. We often venture into unknown territory so you should be a Google-fu master and have experience-driven intuition
- You should be excited to dive deep into new technology and new programming languages. We're always happy to try new things if it'll help us ship better software
- You should have a strong understanding of software architecture with opinions on "the right way" to do things
- You should be a "do-er". You will have a lot of autonomy over your own work, and you will be expected to work with the team to make sure your projects get shipped
- You work well with others and enjoy sharing your knowledge and leading by example
- You should love the colour green. We're putting a big focus on delivering well-tested and super-solid software!
What the job involves
- We have a Wimbledon office but remote opportunities are available for UK-based candidates
- As a senior full-stack engineer, you will help build new features and modules, you'll be involved in shaping our underlying product frameworks and our internal processes like code reviews and deployment, and you'll get to participate in feature planning and have real input on the direction we take the product and the company as a whole
- You'll be joining a small team where your specific experience will have a great impact
- You will have a lot of autonomy over your own projects and you will get to use your expertise to lead by example
- Deskpro is a small company, and that means you will sometimes be expected to dip in and out of various roles as needs arise
- You will learn a lot through the varied work, and you will get satisfaction in shipping software that gets used by thousands
- Deskpro is a polyglot company. A lot of our existing product backends are written in PHP (Symfony, Laravel), but as the product evolves, we're shipping NodeJS/Typescript and Golang services, too
- Most of our Cloud services are serverless NodeJS/Typescript projects
- We use a lot of other technologies like Elastic, Redis, and services offered by AWS like DynamoDB. We're big fans of using the right tool for the job
- The main product frontend is all Typescript/React that talks to GraphQL backends
- Other parts of the business use React/NextJS or even Svelte
- We've spent time looking at maturing technologies like Web Components and have some ideas on improving our frameworks with agnostic UI libraries through tools like Lit
- Node is becoming an even bigger part of our tech stack going forward as we embark on the development of exciting new projects and features like chat bots and AI
- The Node community is ever changing and we need people who know the ecosystem well to help our team make fundamental decisions
- You'll get to use and learn about many different products, APIs and technologies. Deskpro is the central hub for a lot of companies, and we're always adding new features, modules and integrations
- You'll get to work with real customers and get a peek into how other businesses operate
- You'll get to learn about scaling software as well as scaling the SaaS platform as a whole
- You'll get to try out new technology. We are constantly updating our stack and are always on the lookout for tools that will help us be more productive
Salary benchmarks
Our take
Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.
It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.
It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jun 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Cycle to work scheme (no £1,000 limit)
- Enhanced maternity & paternity leave
- 25 days of annual leave + bank holidays, increasing with each year of service.
- We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
- Team fun - quarterly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
- Reduced Gym Membership
- Free Phone SIM (unlimited calls, data etc)
- Lunch at the office every Thursday
- Flexible working hours
Company HQ
Wimbledon, London, UK
Leadership
Chris Padfield
(CEO)Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.
Christopher Nadeau
(CTO)Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.
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