Growth Manager, SpotHero
Account Manager
More information about location
1-2 days a week in office (King Street W, Toronto)
Off-street parking marketplace
Job no longer available
Off-street parking marketplace
201-500 employees
Job no longer available
More information about location
1-2 days a week in office (King Street W, Toronto)
201-500 employees
Company mission
To simplify finding and booking off-street parking for stress-free travel experiences.
Role
Who you are
- Bachelor’s Degree or equivalent with 3+ years experience in sales and/or account management
- Proven consultative sales solution skills with a unique ability to understand client needs
- Strong networking skills with the ability to travel and meet with clients in person locally
- Active Listening - Attentively listens to others, understanding what is said and repeating what was heard
- Analytical - Examines information methodically and in detail to solve problems or complete tasks
- Collaboration - Process of working with multiple individuals to complete a task or achieve a goal
- Communication - Communicates effectively and efficiently both verbally and in writing
- Confidentiality - Keeps private information secure and ensures account access levels are appropriately set
- Consultative Selling - Creating value and trust by exploring partner needs before offering a solution
- Detail-Oriented - Pays attention to details and learns to understand causes and not just effects
- Emotional Intelligence - Handles interpersonal relationships with astute awareness
- Independent - Not relying on another’s authority
- Multi-Task - Execute on more than one task at the same time
- Negotiating - Ability to find an acceptable desired outcome for all stakeholders
- Patience - Remains calmly focused on resolving issues
- Persistence - Firm continuance in a course of action in spite of difficulty or opposition
- Problem-Solve - Assesses situations quickly and provides creative solutions for resolution
- Prospecting - Developing a lead list with the intention to convert leads to customers
- Time Management - Ensures performance helps maintain desired service levels
Desirable
- CRM Experience, Salesforce preferred
- BI Tool Experience, Looker preferred
- Parking Industry experience
What the job involves
- A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations
- This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features
- You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures
- Analyze and optimize SpotHero's parking supply across assigned markets
- Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders
- Develop and nurture productive long-term client and industry relationships
- Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach
- Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply
- Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
- Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools
- Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively
- Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform
- Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs
- Host or travel to client meetings, events, and social gatherings
- Attend industry related conferences and tradeshows, when applicable
- Represent SpotHero and build brand awareness
- Stay current on industry trends
- Identify and research prospective leads to approach during the event
- Build and strengthen relationships with clients through attending social events
- Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
- Group sell with Product Specialists
- Tools: CRM (Salesforce), BI Tool (Looker), SpotHero Admin Backend, Google Workspace, Zoom, Microsoft Office, Sales Enablement (Highspot), Groove (Email Tracking)
Our take
Finding a parking spot is an ever-increasing challenge, that is being solved by SpotHero, a platform which helps people find and book off-road parking across Canada and the US.
SpotHero is evolving with current trends by offering car-sharing and commercial fleet options, alongside partnering with Android Auto to increase its reservations and joining up with the navigation app Waze. It offers services to corporations too, and brings standardization to the otherwise fragmented and often confusing parking industry.
As the only independent off-street parking marketplace in North America, SpotHero has established a robust infrastructure and is expanding its services and coverage. Part of this is in its recent partnership with Google, to integrate marketing reservations into Google Maps. This, along with its existing partnerships with platforms like Apple Maps, puts SpotHero in an exciting spot going forward.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2019
$50m
SERIES D
Sep 2018
$10.1m
SERIES C
Total funding: $117.6m
Company benefits
- Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth
- Flexible PTO policy and great work/life balance – We value and support each individual team member
- Annual parking stipend – we help people park!
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere
- Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD, and LTD
Company values
- Give drivers the right of way: We take the Hero in our name seriously, and we go the extra mile to make sure our drivers have an experience we're proud of
- Drive growth: We venture outside our comfort zones to accelerate company and individual growth. With a desire to learn and willingness to teach, reflection on the losses as well as the wins, and sharing and seeking of candid feedback, we drive ourselves and the company forward
- Fuel relationships: We believe strong relationships are the core of high-functioning teams. We build these relationships by intentionally getting to know one another, taking accountability for our work, showing vulnerability, and remembering that trust is a two-way street
- Don't get stuck in traffic: We believe in empowering people to use their unique voices to solve problems and find different routes to success. With the humility to ask for help, the flexibility to adapt, and the resilience to chart the uncharted, there are no limits to what can be achieved
- Remember to signal: We all strive to do our part in communicating openly and honestly with each other in moments big and small. This means sharing ideas, keeping stakeholders informed, explaining the “why” behind decisions, and doing so with care
- Respect fellow drivers: We believe in respecting our fellow teammates and creating a safe space for people to get from here to there. This means listening, assuming positive intent, and seeking to understand different perspectives
- Enjoy the ride: Laugh, feel the wind in your hair, and remember not to take yourself too seriously
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Mark Lawrence
(Co-Founder & CEO)Having studied Finance and Spanish at Bradley University, they spent 2 years as a Financial Analyst at Bank of America, before leaving in July 2010. That October, they founded SpotHero as CEO.
Larry Kiss
(Co-Founder & Chief Architect Officer)Having started their career at Advanced Micro Devices, they then worked at Motorola for 3 years and also as a Freelance Developer. They co-founded SpotHero with Mark, before co-founding iNotary in March 2011, where they worked as CTO for a year.
Salary benchmarks
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Diversity, Equity & Inclusion at SpotHero
- At SpotHero, you’ll have the opportunity to join any of our 6 Employee Resource Groups: African Americans/Blacks at SpotHero, First Generation Americans at SpotHero, LGBTQ at SpotHero, Neurodiversity at SpotHero, Parents at SpotHero, and Women at SpotHero. Each group serves to both create a space for those in the community (as well as allies) and be a trusted partner to help solve various business challenges.
- We offer company-wide trainings led by external facilitators, and a DEI-focused book club, to actively contribute to our ongoing effort of making SpotHero inclusive of all.
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