Content Designer, Cover Genius
$120-160k
+ Stock options
More information about location
3+ days a week in office
B2B insurance and warranty API
Open for applications
B2B insurance and warranty API
501-1000 employees
Open for applications
$120-160k
+ Stock options
More information about location
3+ days a week in office
501-1000 employees
Company mission
To protect all the customers of the world’s largest digital companies.
Role
Who you are
- 4+ years' experience in Content Design, ideally within a multidisciplinary product team
- Proficiency in Figma and Google Workspace
- Strong portfolio demonstrating content design, content modelling, and end-to-end service design
- Experience leveraging data insights for actionable UX improvements
- Proven capability in conducting customer research and synthesizing insights
- Technical skills in personalizing product copy and managing content at scale
- Experience collaborating across multiple teams, including Product, Engineering, Design, Legal, and Localization
- Strategic thinker with attention to quality and user-centric design
- Ability to quickly produce high-quality content under tight deadlines
- Comfortable independently leading content strategy and execution for new products
- Effective in managing multiple concurrent projects with minimal guidance
- Excellent collaborator and communicator across diverse teams
- Strong commitment to clarity, simplicity, and empathy in customer-focused content
- Experienced in creating content suitable for global, cross-cultural audiences
What the job involves
- As a Content Designer embedded in our US Travel business, you are responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey
- You will own the user experience and content strategy and be comfortable using evidence, data and research to make decisions for a variety of content pieces such as new products, sales panels, help centres, our online claim experience, IVR telephone lines, chatbots as well as claim, payment and complaint emails to name a few
- You’ll be expected to design and deliver product flows, new features, in-product language, content frameworks, navigation, product naming, etc
- Design, write, and test clear, compelling in-product language including product flows, interface language, help materials, and taxonomies
- Apply systems thinking to create extensible design patterns and audit existing experiences
- Conduct content discovery and research through audits, user surveys, interviews, and workshops
- Collaborate with cross-functional teams (Product, Engineering, Design, Localization, Legal, Data Science) from concept to release
- Evaluate content effectiveness through analytics, A/B testing, readability and usability
- Manage international stakeholder relationships, ensuring global quality standards
- Create, review, configure, and proof various content types using tools such as Figma
Our take
Insurance plans and warranties are staples of a successful digital company, but setting them up is challenging. Businesses must compare and write contracts with insurance providers which require the expensive assistance of legal and financial teams, Add to this the cost of web designers who can embed the service online, and insurance and warranties quickly become unaffordable to smaller businesses.
Cover Genius provides end-to-end APIs called XCover and XClaim for embedding insurance and warranty plans onto online stores, preventing the business from having to compare, arrange and deploy insurance plans themselves. The company's policies are for any business, can be translated into over 40 languages, and are designed to be read easily without unnecessary jargon.
Whilst other insurtech companies offer similar services to Cover Genius, the company has uniquely focused on ensuring its plans are easily readable, translatable, and dynamically priced based on personal requirements. Although the company initially aimed to facilitate insurance and warranty plans for smaller businesses, it also partners with large enterprises such as Ryanair, Amazon, and eBay. In 2024 it secured impressive Series E funding off the back of a year where it achieved 107% year-on-year growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2024
$80m
SERIES E
Nov 2022
$70m
SERIES D
Total funding: $242.2m
Company benefits
- Flexible Working Conditions
- Employee Stock Options
- Ongoing Learning
- Paid Parental Leave
- Wellness Initiatives
- When From Home When You Want
- Peer Bonuses and Founder Awards Program
- International Working Opportunities
- GC Gives giveback program, led by the team
Company HQ
Midtown South, New York, NY
Leadership
Angus McDonald
(CEO)They were the General Manager of Emerge Digital. Formerly the VP of International Business Development for iClick Interactive Asia Limited.
Chris Bayley
(CIO)They were the former Business Development Manager for Google. Previously an Investor and Executive Director of Software.com from 2009 to 2019.
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