B2C Sales Manager, Community Phone
Landline phone service company
Job no longer available
Landline phone service company
21-100 employees
Job no longer available
21-100 employees
Company mission
To build a different kind of landline phone service company.
Role
Who you are
- Experienced with a minimum of 5 years in sales and 3 years in sales management
- A cultivator of talent, supporting salespeople to reach their potential and excel
- Data-minded, you are able to interpret sales data and metrics to track team performance, forecast results, and make informed decisions
- Forward-thinking, you identify potential issues and find solutions quickly
- A multitasker, you can efficiently manage multiple responsibilities, from one-on-one meetings to strategic planning and administrative tasks
- Adaptable to changes without losing focus on team goals
- A highly effective communicator, you are able to convey expectations and feedback clearly while also listening to and understanding team members’ needs and concerns
What the job involves
- Community Phone is looking for a Sales Manager to lead, inspire, and coach our remote, diverse, and dynamic sales team
- You will play a pivotal alongside other members of our sales management team to set and deliver ambitious sales goals whilst delivering a world-class customer experience
- You have a solid background in both sales and management and will help to scale our team from 20 to over 100 reps in the coming year
- Your work will have a direct impact on the success of the company by leading a sales team to quota attainment, improve customer satisfaction, and reduce churn
- Lead and inspire the sales team, setting clear expectations, fostering growth, and guiding strategic market positioning
- Coach your team, helping to mold them into a cohesive group of world-class sales professionals
- Partner with recruiting to scale up the sales team, helping us to grow from 20 reps to over 100 in the coming year
- Set daily, weekly, monthly, and quarterly sales goals and conduct regular meetings to review performance, address challenges, and align on strategies
- Analyze sales metrics and KPIs to understand team performance, identify challenges, and areas of opportunity, and provide sales forecasts to higher management based on team performance and market conditions
- Resolve conflicts within the team or with customers to maintain a positive working environment and customer satisfaction
- Collaborate with other departments, such as marketing, product, and customer service, to ensure alignment and collaboration across the organization
- Stay updated with industry trends, products, and competitors to equip the team with the latest information and best practices
Our take
Community Phone offers a simple landline phone service for families and business without requiring internet. Powered by the company’s landline base, connecting landline phones to cell towers in the area, customers access unlimited local and long distance calls in the U.S that work during power outages.
Revolutionising the traditional landline, Community Phone has built a cloud phone system that runs inside of landlines and therefore grants customers full control over how to use the phone, such as enabling them to transfer the landline number onto a mobile phone or have calls ring on multiple phones at the same time. Its services are trusted in over 5,000 homes and businesses, including Dunkin’ Donuts, Starbucks. Wells Fargo, KFC and 7-Eleven.
The company is gradually getting closer to its goal of giving customers the best telecommunications experience in the U.S. It has received investment from Thiel Fellowship, Canaan and Accel as well as landing a place on the Y Combinator. In 2023, Community Phone expanded into California at a time when traditional telephone network providers such as AT&T and Cox Optimum are switching from traditional copper wire to fiber optics, which risks leaving those without internet coverage in the dust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2019
$0.2m
SEED
Sep 2018
$0.1m
SEED
Total funding: $0.3m
Company benefits
- Equity compensation - For many of our roles, employees get to own Community Phone
- Fully remote work - We are an internationally distributed team, working from home.
- Unlimited PTO - We offer unlimited PTO to our salaried employees!
- International retreats - An awesome chance for our international team to get to know each other
- Meals gifted by employees to employees - Employees congratulate each other on amazing work by gifting meals and other prizes
Company HQ
Inner Richmond, San Francisco, CA
Leadership
James Graham
(Founder & CEO)Previously co-founded Eggplay and Caffeine Software, acting here as CEO. Experience as Mobile Engineering Lead for Find & Form, Wed Developer for Sugarsnap, and as a Warehouse Worker for TJM Innovations.
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