Technical Project Manager, deepset
Customer Delivery
Offers stock options
Build custom AI and LLM applications
Be an early applicant
Build custom AI and LLM applications
21-100 employees
Be an early applicant
Offers stock options
21-100 employees
Company mission
To make custom AI solutions accessible to every organisation, driving adoption and impact.
Role
Who you are
- This role requires a balance of project management expertise, technical acumen, and customer facing communication skills
- 4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred)
- Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
- Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration
- Excellent communication and stakeholder management skills with both technical and non-technical audiences
- Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships
- Highly organised, detail-oriented, and able to manage multiple projects simultaneously
- Problem-solver with strong conflict-resolution and risk-management abilities
- Highly organised, proactive, and comfortable owning outcomes with minimal oversight
- Customer-first mindset, focused on driving value and successful outcomes
- Experience in creating, documenting, and iterating on processes to drive operational excellence
Desirable
- PMP, PRINCE2, Scrum, or Agile certification
- Hands-on experience with APIs, integrations, or data migration projects
- Experience working with public sector, finance, or regulated industries
- Business fluency in German
What the job involves
- We are looking for a Technical Project Manager - Customer Delivery who will lead the successful implementation and delivery of technical solutions for our customers
- You will be the central contact for clients during projects and responsible for ensuring we deliver on time, within scope, and with clear customer value
- You will serve as the bridge between customers and deepset Solution Delivery, Engineering and GTM teams
- Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments
- Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions
- Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience
- Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions
- Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders
- Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function
- Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems
Our take
Natural Language Processing (NLP) is at the core of many modern enterprise data processing workflows, from complex data processes to customer service chatbots. However, NLP systems are not one-size-fits-all, and the development and deployment of bespoke NLP systems require the niche and expensive help of programmers with expertise in machine learning and semantic syntax.
Deepset provides an open-source API-driven framework called Haystack for the quick and efficient development of production-ready NLP systems. The company's goal is to make modern NLP as easy as possible to apply in a practical and scalable way, and states major use cases of its API for automated data analysis, customer satisfaction, fraud monitoring, and regulatory actions.
Whilst NLP has been implemented by many enterprises such as Amazon AWS and Microsoft, options for companies without dedicated AI experts have been limited, making Deepset's open-source approach highly beneficial to many industries. Lately, the company has introduced custom AI agent solution architecture, which will enable companies to deploy AI agents across cloud and on-premise environments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Aug 2023
$30m
EARLY VC
Apr 2022
$14m
SERIES A
Total funding: $45.6m
Company benefits
- Ownership: Join as an owner with employee stock options - you're building your future here
- Wellbeing: Health, dental, and vision coverage, plus retirement plans in specific locations
- Connection: Remote and in-office collaboration, plus a home office budget and tech setup
- Growth: Support for learning, conference opportunities, and professional development
- Community: Team gatherings and global events to build strong connections, virtually and in-person
Company HQ
Mitte, Berlin, Germany
Leadership
Milos Rusic
(Co-Founder & CEO)Experience as Director of Market Development for KONUX from 2016 to 2018.
Malte Pietsch
(Co-Founder & CTO)Experience as Data Scientist for plista from 2016 to 2018.
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