Strategic Accounts Coordinator, Lightspeed
+ Uncapped commission
3-5 days a week in office
Point of Sale & commerce platform
Posted today
Point of Sale & commerce platform
1001+ employees
Posted today
+ Uncapped commission
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- Minimum 2 years experience in a Customer Success and/or Account Management role in fast paced B2B environments
- Experience contributing to or owning initiatives that will help your customer facing team evolve and level-up
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
- Highly organized, a strong communicator, and proactive in addressing the teams’ needs while also improving internal processes
- Strong interpersonal skills and emotional intelligence, with the ability to build rapport with your peers
- Ability to thrive under pressure, and juggle multiple priorities
- Excellent judgement and an ability to resolve conflict quickly and efficiently
- High attention to detail with strong analytical skills and an ability to translate data into insights
What the job involves
- We’re looking for a Strategic Accounts Analyst to join our Strategic Accounts team in Toronto
- You will be responsible for analyzing and managing data related to Lightspeed’s most important, high-value, or strategic customers
- These are typically large or key accounts that contribute significantly to the business's revenue and growth
- The role focuses on using data-driven insights to support the North American Retail Customer management team, drive customer retention, and identify opportunities for growth within these strategic accounts
- You will be supporting the Strategic Account Management (SAM) team in managing key accounts, driving strategic initiatives, and optimizing processes to ensure the success of your peers and our top-tier customers
- Supporting SAM Team with High-Touch Accounts, and day-to-day inquiries: Assisting with account-specific requests, troubleshooting, or gathering necessary information to address customer needs quickly and efficiently. This can also include working closely with our customers on various initiatives, as well a cross-functional collaboration
- Administrative and Project Management Support: Tracking of overdue tasks, vetting customer lists for specific initiatives, and ensuring that SAMs are staying on top of their responsibilities
- Process Optimization Identification: Identify process improvements within the SAM team, whether it's streamlining workflows, helping to implement new tools, or creating standardized procedures to make our team more efficient
- Performance and data reporting: Reconciling and analyzing account performance data. This may involve pulling data from CRM systems, conducting analysis, and helping to build performance reports for customers or internal teams
- Customer Success and Escalation Support: Monitoring and escalating high-priority tickets or issues that require urgent attention, supporting SAM to ensure timely resolution
- Hardware and Launch Coordination: Assisting newly acquired customers with receiving hardware, coordinating logistics, and booking time with the launch team to ensure successful onboarding
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
7% employee growth in 12 months
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
JP Chauvet
(CEO, not founder)Co-founded Chardonnat and served as CEO of Atex and as Vice President of Sales and Marketing for both Nstein Technologies and IXIASOFT.
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