Senior HR Business Partner, FreshBooks
More information about location
Cloud-based accounting software for SMBs
Job no longer available
Cloud-based accounting software for SMBs
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To reshape the world to suit the needs of self-employed professionals and their teams.
Role
Who you are
- Bachelor’s degree in Human Resources, Psychology, Business, or related field
- 15+ years overall experience in HR experience supporting Platform & Software Development Departments or in a SaaS startup environment
- 10+ years of experience in an HR Business Partner dealing directly with Senior Leadership
- 5+ years of experience with US and Canadian and European employment law and regulations
- Strong communication, leadership and interpersonal, and problem solving skills
- Strong project & program management skills: Ability to effectively lead, plan, organize, and execute tasks and projects within designated timeframes
- Demonstrated experience in change management
Desirable
- CHRP, CHRL, SHRP, PHR or other HR designation preferred
- Previous experience with global employment law including: Canada, the US, Mexico, UK, Croatia, Germany, and the Netherlands
What the job involves
- You will be supporting Technical departments to develop and tailor HR strategies, programs, policies and guidelines to support the achievement of business objectives
- You will also advise and coach leaders on developing and engaging their teams
- Focus areas include performance management, employee relations, investigations, HR program deployment, workforce planning, organizational design, change management, succession and talent planning and employee rewards
- Provide guidance and mentorship to business executives and leaders on tactics to enhance employee productivity, retention, and engagement, aligning with FreshBooks' culture, values, and mission to achieve our OKRs
- Be the main point of contact for all queries related to human resources for employees and business executives, interpreting HR processes, developing business objectives, discussing goals, challenges, and addressing concerns
- Effectively manage employee relations by identifying and resolving issues, while proactively addressing the root causes for lasting resolutions
- Drive organizational success by proactively using HR data to guide group leaders, solve complex challenges, identify trends, and recommend effective HR strategies
- Leverage best practices and identify efficiency opportunities by driving key programs and processes, including Performance Management Cycles, Calibration Facilitation, Compensation Planning, People Leader Coaching, Employee Relations, and Conflict Resolution
- Collaborate with Talent Operations, Talent Development, Talent Acquisition, Talent Experience, and Total Rewards to meet business needs
- Contribute to critical projects that impact employee experience, growth, and retention
Our take
The need for owners to manage their business digitally has accelerated, and this has changed how small business owners work with bookkeepers and accountants. FreshBooks has built a cloud-based accounting software platform designed to make things like invoicing, expenses, payments, payroll and financial reporting easier for SMBs, and has served more than 30 million people in over 160 countries.
In 2021, the company hired over 100 employees and entered the Latin America market after acquiring Mexico-based e-invoicing company Facturama, in an effort to expand its audience in Spanish-speaking markets. The company has also seen significant growth of new customers.
FreshBooks used its 2021 capital to rocket boost sales and marketing, research and development, and undertake additional strategic acquisitions. Despite a planned IPO, Freshbook faced the pressures of 2022 and 23's financial crisis and cut 10% of its staff in March 23 as part of a bid to reach profitability by 2025. It expanded its partnership with Stripe in 2024 with an embedded payment product that will help in its path to profitability.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2021
$80.8m
SERIES E
Jul 2017
$43m
SERIES B
Total funding: $153.8m
Company benefits
- 100% Employer Paid Health, Vision and Dental Benefit Premiums
- Employee Assistance Program
- Paid Volunteer & Innovation Days
- Onsite Massage, Gym, Yoga, Meditation & Shower Facilities
- Daily Breakfast, Snacks & Drinks
- Indoor Bike Storage & Repair Supplies
- Dog and Kid-Friendly Office
Company HQ
Junction Triangle, Toronto, ON
Leadership
Mike McDerment
(CEO)Co-founder and CEO of FreshBooks since 2003, and current Board Chair and Founder of Briza.
Salary benchmarks
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