Commercial Product Manager, Flash Pack
£65-71k
+ Stock Options
SQL
Looker
Mid and Senior level
Remote from UK
More information about location
Social adventures for like-minded solo travellers
Job no longer available
Social adventures for like-minded solo travellers
101-200 employees
B2CTravelLifestyleWellbeing
Job no longer available
£65-71k
+ Stock Options
SQL
Looker
Mid and Senior level
Remote from UK
More information about location
101-200 employees
B2CTravelLifestyleWellbeing
Company mission
To create one million meaningful friendships across the globe.
Role
Who you are
- You’ve got demonstrable experience in working with a portfolio of products, overseeing their performance across a range of KPIs
- You’re highly proficient in data analysis and can use analytical tools to support commercial decision making and performance improvement (we currently use LightDash and Looker Studio and if you know SQL, bonus point!)
- You’re a strong critical thinker and have the ability to analyse, investigate, question assumptions and problem solve to make informed decisions - you aren’t afraid to question the status quo
- You excel at stakeholder management and collaborating with cross-functional teams to ensure you can make well-rounded decision making. You’re able to influence and get buy in from a range of different stakeholders (up to C-Suite) knowing how to flex your approach where needed
- Results driven - Proven ability to take ownership and drive results, completing tasks efficiently in a fast-paced environment
- You’re comfortable operating both strategically and operationally and are happy to flex between this - you’ll be responsible for maintaining a broad perspective on trip performance whilst also deep diving into the specific factors that influence performance
- You’re a pro at project management and can confidently oversee multiple projects, showcasing data led prioritisation and delivering on time within budget
- Continuous improvement is your thing! You’ve an huge desire to stay updated with the latest market, competitor and customer trends and are comfortable adapting to changing tools, methodologies and market conditions
What the job involves
- We’re looking for an experienced Commercial Product Manager to join our team - this is a new role in our team reporting to the VP of Commercial Product
- You’ll be responsible for enabling high performance of our trips by leveraging external market insights and internal insights by working cross-functionally to identify risks and opportunities, validate hypotheses and deliver performance-boosting initiatives across a portfolio of trips
- Pro-actively tracking and analysing key performance metrics such as bookings, trip-fill, margin and NPS across your assigned trips identifying and prioritising performance optimisation opportunities
- Collaborating closely with internal teams such as Pricing, Growth and Demand, DMC (Destination Management Companies) to validate hypotheses and implement solutions to reduce risk and optimise performance
- Conducting root cause analysis to understand under-performing trips using a combination of internal data as well as external market and competitor insights
- Using historical data and other available information to forecast the required supply for trips on an ongoing basis
- Working closely with teams such as Growth and Demand and the DMC team to refine forecasts to support the securing of supply from our DMCs
- Identifying and reporting on the relevant trends to support and input into our longer term product strategy and new product development
- Maintaining transparent and consistent communication with your stakeholders to drive successful outcomes
- Here are some of the key performance indicators you’ll own or contribute to:
- Trip Fill Rate (%)
- Trip Sell-Through Rate (%)
- Departure Cancellation Rate (%)
- Trip Bookings – Shared with Growth/Demand
- Trip Margins – Shared with Commercial Supply, Growth/Demand, and Pricing
- Trip NPS - Shared with DMC Supply
Application process
- Our interviews take place on Google Meet and usually consist of the following stages:
- Introductory chat with our talent team to see if there is a match (30 mins)
- An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)
- A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)
- A culture and ways of working interview to see if your ways of working are a match with ours (30 mins)
Our take
Flash Pack is a travel firm whose mission is to build new friendships through group travel for solo travellers. The founders are a couple who started discussing the business idea behind Flash Pack during their first date. Both of them realised that there was a gap in the market for a travel company that catered to people such as themselves.
Their target market is professionals with a growth mindset. Their trips are carefully designed to offer immersive and authentic experiences, distinguishing Flash Pack in a tourism market that is crowded with bland trips.
While the company took a hit during the pandemic, hitting pause on its adventures like many others - but it didn't stay down for long. Since relaunching, the company has seen even more success, with triple-digit year-on-year growth and a shelf full of awards to show for it. And with the solo travel market heating up fast, Flash Pack looks perfectly positioned to ride the next big wave.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (1 round)
Oct 2023
$6.2m
GROWTH EQUITY VC
Total funding: $6.2m
Company benefits
- Remote flexible: We are a remote flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
- Flexible working hours: We know everyone works best differently so you can choose to work in a way that suits you and you team. all we ask is that you are available 3 hours of overlap per day with your core teams
- Transparent salary bandings with Growth opportunities: Our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
- Stock Options: We believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
- Matched Pension: We want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earning per pay period
- Unlimited Mental Health & Wellbeing Support: Access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
- Enhanced Parental Leave: No matter how your family gets started, you'll be supported here. We offer 15 weeks full pay if you're the primary caregiver & 4 weeks full pay if you're the secondary caregiver. Ask about our comprehensive offering
- Enhanced and Flexible Annual Leave: You'll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you'll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
- Work from abroad: Experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
- A diverse and inclusive team: We recognise and celebrate the diversity of our team and celebrate each and everyone one! We're led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden threat that ties our culture together, weaving it through the every fiber of our ways of working, policies, benefits and code of conduct
- Flash Pack Adventure: Experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
- Life-Change Care Plans: Our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
- Refer someone in: If you bring a new team member to the pack, you'll get a £1000 bonus!
Company values
- Customer, Team, Self: You seek what is best for Flash Pack before yourself or your group. Service is the foundation on which this business is built and we believe a culture that fosters non-ego, servant leadership is a truly differentiated advantage that can only be built on trust.
- Growth Mindset: We compete in a hyper-competitive industry where benchmarking against competitors is the norm. We’re looking for people who want to set the benchmark rather than celebrate incremental improvements over the competition
- Simplify, Focus, Execute: We value simplicity over complexity. We strive to ruthlessly prioritise. We say no to many things so we can focus on the things that are truly meaningful to us. Bias-to-action and avoid analysis-paralysis. Focus on great results rather than on process
- Humility: No A’holes please, this includes staff and customers. We bring together exceptional individuals but we optimise for the best team outcome. There is no individual bigger than the team and we don’t tolerate egotistical or selfish behaviour. Be self-critical, welcome feedback, continuously experiment and seek perspectives and solutions from outside the company
- Embrace the Adventure: Yes we stole this from Airbnb! To us this means embracing challenges, use feedback and learn from failures and mistakes rather than dwell on them. Be a curious and a continuous learner, focus on bettering oneself and your team rather than protecting oneself
Company HQ
London, UK
Leadership
Lee Thompson
(Co-Founder & CMO)Previously a Director at Lee Thompson Photography for 8 years.
Radha Vyas
(Co-Founder & CEO)Studied European Politics and Spanish at The University of Hull. Previously a Trustee at Childreach International for 2 years and a Director of Fundraising at Vyas Fundraising for 7 years.
Oliver Lee
(CFO)Oliver initially joined Flash Pack in 2019 as a Finance Manager, quickly becoming the Head of Finance and then the CFO in 2021. Prior to Flash Pack, they were a Manager of Transaction Services at Evelyn Partners, and a Senior Associate at Nexia International and SingerLewak.
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