Commercial Product Manager, Flash Pack
£65-71k
+ Stock Options
More information about location
Connects solo travellers at the same life-stage to enjoy adventures together
Job no longer available
Connects solo travellers at the same life-stage to enjoy adventures together
21-100 employees
Job no longer available
£65-71k
+ Stock Options
More information about location
21-100 employees
Company mission
Flash Pack's mission is to create 1 million friendships through the power of travel and technology. In a world that increasingly plays out behind screens, we facilitate authentic friendships between people at the same life-stage. We are solving a unique problem for a prominent niche with our global brand appeal.
Role
Who you are
- You’ve got demonstrable experience in working with a portfolio of products, overseeing their performance across a range of KPIs
- You’re highly proficient in data analysis and can use analytical tools to support commercial decision making and performance improvement (we currently use LightDash and Looker Studio and if you know SQL, bonus point!)
- You’re a strong critical thinker and have the ability to analyse, investigate, question assumptions and problem solve to make informed decisions - you aren’t afraid to question the status quo
- You excel at stakeholder management and collaborating with cross-functional teams to ensure you can make well-rounded decision making. You’re able to influence and get buy in from a range of different stakeholders (up to C-Suite) knowing how to flex your approach where needed
- Results driven - Proven ability to take ownership and drive results, completing tasks efficiently in a fast-paced environment
- You’re comfortable operating both strategically and operationally and are happy to flex between this - you’ll be responsible for maintaining a broad perspective on trip performance whilst also deep diving into the specific factors that influence performance
- You’re a pro at project management and can confidently oversee multiple projects, showcasing data led prioritisation and delivering on time within budget
- Continuous improvement is your thing! You’ve an huge desire to stay updated with the latest market, competitor and customer trends and are comfortable adapting to changing tools, methodologies and market conditions
What the job involves
- We’re looking for an experienced Commercial Product Manager to join our team - this is a new role in our team reporting to the VP of Commercial Product
- You’ll be responsible for enabling high performance of our trips by leveraging external market insights and internal insights by working cross-functionally to identify risks and opportunities, validate hypotheses and deliver performance-boosting initiatives across a portfolio of trips
- Pro-actively tracking and analysing key performance metrics such as bookings, trip-fill, margin and NPS across your assigned trips identifying and prioritising performance optimisation opportunities
- Collaborating closely with internal teams such as Pricing, Growth and Demand, DMC (Destination Management Companies) to validate hypotheses and implement solutions to reduce risk and optimise performance
- Conducting root cause analysis to understand under-performing trips using a combination of internal data as well as external market and competitor insights
- Using historical data and other available information to forecast the required supply for trips on an ongoing basis
- Working closely with teams such as Growth and Demand and the DMC team to refine forecasts to support the securing of supply from our DMCs
- Identifying and reporting on the relevant trends to support and input into our longer term product strategy and new product development
- Maintaining transparent and consistent communication with your stakeholders to drive successful outcomes
- Here are some of the key performance indicators you’ll own or contribute to:
- Trip Fill Rate (%)
- Trip Sell-Through Rate (%)
- Departure Cancellation Rate (%)
- Trip Bookings – Shared with Growth/Demand
- Trip Margins – Shared with Commercial Supply, Growth/Demand, and Pricing
- Trip NPS - Shared with DMC Supply
Application process
- Our interviews take place on Google Meet and usually consist of the following stages:
- Introductory chat with our talent team to see if there is a match (30 mins)
- An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (45 mins)
- A case study and presentation with the hiring manager and a key stakeholder to see how you’d solve a problem (60 mins)
- A culture and ways of working interview to see if your ways of working are a match with ours (30 mins)
Our take
Flash Pack is a travel firm whose mission is to build new friendships through group travel for solo travellers in their 30s and 40s. The founders are a couple who started discussing the business idea behind Flash Pack during their first date. Both of them realized that there was a gap in the market for a travel company that catered to people such as themselves.
Their target market is professionals with a growth mindset. Their trips are carefully designed to offer immersive and authentic experiences, distinguishing Flash Pack in a tourism market that is crowded with bland trips.
The COVID-19 pandemic had a devastating effect on the tourism industry, which led to the cancellation of the programs organized by Flash Pack for 2020 and 2021. Since then the business has re-launched and is trending towards pre-pandemic levels.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
55% female employees
42% employee growth in 12 months
Company
Employee endorsements
Nice people
"Despite being fully remote, the fun, compassionate, caring and strong team vibes are clear throughout every department. All hands and team updates..."
Funding (1 round)
Oct 2023
$6.2m
GROWTH EQUITY VC
Total funding: $6.2m
Company benefits
- Remote first and flexible first working culture with the opportunity to travel and work abroad
- 45 business days remote working from anywhere in the world
- Generous options grant with further options awarded at reviews depending on performance
- 5% matched employer pension contribution
- Generous maternity package, 16 weeks full pay
- Generous paternity package, 4 weeks paternity leave
- Unlimited mental health therapy & wellbeing support
Company values
- CUSTOMER, TEAM, SELF: You seek what is best for Flash Pack before yourself or your group. Service is the foundation on which this business is built and we believe a culture that fosters non-ego, servant leadership is a truly differentiated advantage that can only be built on trust
- GROWTH MINDSET: We compete in a hyper-competitive industry where benchmarking against competitors is the norm. We’re looking for people who want to set the benchmark rather than celebrate incremental improvements over the competition
- SIMPLIFY, FOCUS, EXECUTE: We value simplicity over complexity. We strive to ruthlessly prioritise. We say no to many things so we can focus on the things that are truly meaningful to us. Bias-to-action and avoid analysis-paralysis. Focus on great results rather than on process
- HUMILITY- No A’holes please, this includes staff and customers. We bring together exceptional individuals but we optimise for the best team outcome. There is no individual bigger than the team and we don’t tolerate egotistical or selfish behaviour. Be self-critical, welcome feedback, continuously experiment and seek perspectives and solutions from outside the company
- EMBRACE THE ADVENTURE: Yes we stole this from Airbnb! To us this means embracing challenges, use feedback and learn from failures and mistakes rather than dwell on them. Be a curious and a continuous learner, focus on bettering oneself and your team rather than protecting oneself
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Lee Thompson
(CMO)Previously Director at Lee Thompson Photography for 8 years.
Radha Vyas
(CEO)Studied European Politics and Spanish at The University of Hull. Previously Trustee at Childreach International for 2 years and Director of Fundraising at Vyas Fundraising for 7 years.
People progressing
Oli stared as Finance Manager in 2019 and quickly progressed to CFO by 2021
Diversity, Equity & Inclusion at Flash Pack
Radha Vyas (CEO)
- We’re led by a BAME, female CEO and building a diverse and inclusive team is incredibly important to us. 33% of our team currently identify at BAME. As we rebuild Flash Pack post pandemic we’ll be focused on promoting self-education through our anti-racism and anti-sexism reading list and building diversity and inclusion into the company hiring, performance and progression framework. If you would like to talk to us about these efforts, or have suggestions for how we can do better, we would love to hear from you
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