Senior Principal Customer Success Manager, Checkr
$166.1-195.4k
OTE
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$166.1-195.4k
OTE
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 8+ years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients
- Skilled at navigating organizations to maintain and expand relationships at all levels
- Strong written and verbal communication skills, capable of simplifying complex topics
- Bias toward action and ability to extend influence to drive action without direct authority
- Experience in a B2B software technology company. HR tech industry experience is a plus
- Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
- Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings
What the job involves
- As an Enterprise Senior Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers
- Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders
- You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning
- You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts
- Establish deep customer trust to enhance strategic partnerships
- Provide thought leadership and strategic planning for account expansion
- Navigate challenges and escalate issues as needed
- Collaborate with Account Management for growth/expansion opportunities
- Build strong relationships with customers at various levels
- Drive engagement cadence and collaborate with internal teams for customer success
- Develop a deep understanding of Checkr products and processes and how they map to customer programs to drive positive business outcomes
- Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals, be the voice of the customer, and provide visibility and/or escalations
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $546.1m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company values
- Humility - We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
- Grit - We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
- Transparency - We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
- Connection - We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.
- Ownership - We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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