Chief Compliance Officer, Sprinklr
$236-394k
More information about location
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
$236-394k
More information about location
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- For experienced candidates with a proven track record advising on complex product development and regulatory frameworks, data privacy, AI, innovation, and other emerging technologies, the scope of this role can be expanded beyond traditional compliance
- Such candidates, in addition to overseeing the Company’s compliance program, may also cover broader responsibilities, including strategic guidance on product counseling generally, regulatory, privacy and data governance, and AI-related requirements
- This enhanced scope offers an opportunity to shape the Company’s approach to innovation and risk management at a global scale
- JD degree and active bar membership in good standing
- 10+ years of legal experience combined as a corporate attorney providing legal advice across a broad and varied set of subjects and matters in a software/technology environment with an international company, and/or at a law firm providing such services to clients in that environment
- Experience building and managing global legal and compliance teams
- A business outcome first approach that is creative and collaborative, with an appropriate risk appetite aligned to those objectives. You chart a path forward
- You have excellent organizational skills and are a strong written and verbal communicator, with great attention to detail, common sense, and a sense of humor
- You are comfortable in a fast-paced and demanding environment, and able to maintain equanimity and perspective under pressure
- You roll your sleeves up and are prepared to contribute wherever you can
- You understand that being a great colleague and a decent, trustworthy human being are integral to your individual and team success, and absolute requirements for members of the Sprinklr Legal Team
- You learn quickly, work independently in a constantly changing and sometimes ambiguous and complex environment, manage a significant workload, and make sound decisions
- Exceptional communication skills, with the ability to present effectively to executive leadership, the Board, and external stakeholders
- Demonstrated success in driving operational improvements, automation, and scalable compliance programs
- For expanded scope: 8+ years of work combined advising on product counseling and regulatory issues, such as data privacy and security matters, emerging technologies, AI-related issues, and governance
What the job involves
- Reporting to the General Counsel, the Chief Compliance Officer (CCO) will lead Sprinklr’s global compliance program and serve as a key member of the legal leadership team
- The CCO will be responsible for ensuring the Company meets all legal and regulatory obligations, enhancing and maintaining a scalable compliance program, and enabling innovation while mitigating risk
- This individual will serve as a key advisor to the Board of Directors, General Counsel, CEO, and executive leadership on regulatory strategy, and partner closely with senior leadership across the Company to achieve business goals that follow the letter and spirit of the law, and drive process improvements that support growth and integrity in a public company setting
- The CCO will also serve as a key liaison with customers, regulators, auditors, and internal stakeholders
- The ideal candidate combines deep compliance and regulatory expertise in a global public technology company setting, strong leadership skills, and the ability to navigate complex global legal landscapes
- This role will lead and work with a multidisciplinary team and scale programs to support continued growth
- Serve as the executive leader for all compliance-related functions
- Develop and maintain a comprehensive compliance program appropriate for a multinational SaaS public company, aligned with SEC, SOX, data privacy and protection, anti-bribery and anti-corruption, OFAC and other sanctions laws, marketing, and other public company, customer, partner, and vendor requirements
- Participate in high stakes negotiations, both directly and via advice and guidance provided to directly responsible legal professionals
- Embed strategic legal guidance into product development, the introduction of new products and services, marketing and advertising, vendors, and strategic third-party partnerships to ensure ethical and compliant innovation
- Oversee and maintain a lean library of policies, standards, procedures, and guidelines
- Deliver high quality training, nurture and protect an open-reporting culture, and oversee the compliance hotline
- Lead or support investigations into potential violations or misconduct
- Partner with and report out to executive leadership and the Board to assess compliance risks and implement mitigation strategies
- Co-lead and contribute to Sprinklr’s Environmental, Social, and Governance (ESG) program
- Lead incident and crisis responses, coordinating appropriately with cross-functional colleagues on investigations, breach responses, communications, and incorporate systemic improvements from lessons learned across crises
- Establish monitoring and reporting systems to proactively identify and address compliance issues
- Build and mentor a high-performing team, fostering a culture of accountability, integrity, collaboration, and continuous improvement
- Build and maintain the Company’s enterprise risk program and strategy, coordinating closely with colleagues across the business
- Serve as primary liaison with customers, regulators, auditors, and external counsel on compliance matters
- Other responsibilities and initiatives as needed
- For candidates experienced at advising on complex product development and regulatory frameworks, data privacy, AI, innovation, and other emerging technologies, the scope of this role can be expanded to encompass responsibilities including:
- Product Counseling Leadership: Advice on regulatory and compliance considerations in product development, including privacy-by-design principles and ethical AI practices
- Data Privacy & Governance: Oversee global privacy programs, including GDPR, CCPA, and emerging data protection laws, cross-border data transfer compliance, ensuring robust governance and risk mitigation to maintain and deepen trust with some of the world’s largest and most respected brands
- AI & Emerging Technologies and Services: Develop frameworks for responsible AI use, compliance with evolving AI regulations, and risk assessments for new technologies
- Regulatory Strategy for Innovation: Shape company-wide approaches to regulatory engagement for new products and services, balancing innovation with compliance
- Cross-Functional Advising: Serve as a strategic partner to product, engineering, and marketing teams on regulatory and ethical considerations
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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