Product Designer, Zoom
Contact Center
$98.9-228.7k
Office located in San Jose, CA
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$98.9-228.7k
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- This role is perfect for a designer with bold ideas and the drive to create meaningful, delightful, and intuitive digital experiences across desktop, mobile, and tablet platforms
- Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms
- Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience
What the job involves
- In this role, you’ll be at the forefront of evolving our Zoom Customer Experience products
- In this role, you’ll be at the forefront of evolving Zoom Contact Center, where you’ll combine top-tier visual design to elevate every user experience
- Contributing to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
- Tackling complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
- Working independently or in collaboration with others to define problems, validate hypotheses, and deliver high-quality design solutions across platforms
- Collaborating closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences
- Creating and maintaining clear, comprehensive design documentation that communicates design intent and supports development
- Conducting and supporting user research activities—such as usability testing, journey mapping, and stakeholder interviews—to uncover insights and inform design decisions
- Providing feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration
- Having proactive raising potential design or user experience risks to design leads or product partners, and contributing to discussions with thoughtful solutions
- Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions
- Address complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design
- Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions
- Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences. Provide informal mentorship to junior designers
- Identify potential design or user experience risks to leads or product partners and contribute to discussions
- Conduct or support user research activities such as usability testing and journey mapping to inform design decisions
- At Zoom, we’re not just about meetings; we’re about redefining how the world connects, collaborates, and creates. Our innovative, user-centered technology has transformed the landscape of digital communication
- Our design team is a close-knit group of visionaries, driven to push boundaries and create intuitive, impactful experiences. If you’re ready to shape the future of digital collaboration for millions worldwide, let’s build it together!
Application process
- End Date: November 10, 2025
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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