Senior Cyber Incident Response Analyst, Integrity360

• Customer focus - have the ability to work directly with customers and demonstrate services delivered to customers in a face to face setting when required
• You will have the capacity to multitask on several technical and operational issues simultaneously. Have a very good understanding of customer issues and you are able to empathize with customers as to their current situation
• Ability to think through difficult issues and provide advice or when necessary
• A clear understanding of the ITIL processes
• Ability to work on assignments requiring sound judgement in resolving issues or in making recommendations
• Initiative to drive all incidents to resolution, ensuring timely participation by all stakeholders
• Without hesitation when required, escalate issues to upper management, to include C-Level managers, in accordance with prescribed procedures
• Incident Management and Incident communication experience
• Experienced in meeting deadlines while following processes and procedures
• Capable of working with other teams that challenge your processes and procedures
• Understanding of ITIL, SANS, PCI DSS, ISO 27001 and ISO20000
• Logical thought mindset and experience developing reusable processes / data architectures
• Fluent in Spanish and possess professional-level proficiency in English
• Host Intrusion Analysis
• Windows (Endpoint and Server)
• Unix
• Network Intrusion Analysis
• Familiarity with categories of Malware and Malware Reverse Engineering techniques
• Experience working with security tools for the purposes of detection, diagnosis, containment and remediation
• Extensive knowledge of Windows server systems
• Experienced in creating and maintaining a security incident response plan (IRP)

Desirable

• The Senior Cyber Incident Response Analyst will work within established methodologies to perform a variety of Incident Response related activities for new and existing customers, to include responding to cyber incidents, proactively hunting for adversaries in customer networks, conducting detailed Intrusion analysis – host and network, malware reverse engineering, Digital forensics and Cyber Threat Intelligence services
• Proactive client services, such as compromise assessments and evaluating and recommending tools and technology for incident response are also in scope. Demonstration of a strong comprehension of malware, emerging threats and adversary TTPs will be critical to success