Implementation Specialist, Secureframe
Governance, risk and compliance platform
Job no longer available
Governance, risk and compliance platform
101-200 employees
Job no longer available
101-200 employees
Company mission
To help organisations build trust and stay secure.
Role
Who you are
- 1-2 years of experience in a client-facing role, such as technical support, project management, or IT consulting
- Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) is preferred
- Excellent project management skills, with the ability to handle multiple implementation projects simultaneously
- Strong empathy for customers and a solution-oriented mindset
- Outstanding communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
- Ability to collaborate effectively and balance the needs of both the Secureframe team and our customers
- Passionate about working in a fast-paced, rapidly changing environment
What the job involves
- As an Implementation Specialist at Secureframe, you will play a key role in ensuring the success and satisfaction of our clients
- You will establish strong relationships with customers, understand their needs, and assist them in configuring our platform
- This role reports to the Senior Director of Customer Success and requires close collaboration with executive leadership as well as the Sales, Partnerships, Product Management, and Customer Experience teams
- Develop a deep understanding of our product to effectively guide clients through the onboarding process
- Customize our product to meet the specific needs and requirements of each customer
- Analyze customer engagement with our product to enhance their usage and satisfaction during the implementation period
- Serve as the main point of contact for customers post-sale, ensuring a seamless transition to the Customer Success team
- Collect customer feedback and contribute to the continuous improvement of the implementation process and the Secureframe platform
- Facilitate seamless migrations for customers transitioning from other platforms to Secureframe
- Monitor implementation projects to ensure timely delivery, continuously refining processes for greater efficiency and customer satisfaction
Our take
Data protection and security laws are getting more complex each year, presenting real challenges for startups. New companies already have massive workloads without having to deal with security compliance taking up huge chunks of time and resources.
Secureframe provides an automated cybersecurity compliance platform that integrates within more than 100 existing cloud-based compliance providers and apps. The service focuses on helping customers achieve and maintain security, privacy, and compliance requirements, including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, and many others. Its compliance platform allows organisations to meet certifications in weeks instead of months. Plus, they recently launched Secureframe Questionnaires to help organizations respond to RFPs and security questionnaires fast with AI.
Automated compliance platforms are becoming common in today’s landscape, but Secureframe stands out due to the integration of its platform within existing applications. The startup has taken this approach to unify existing compliance stacks, presenting companies with familiar solutions without having to start from scratch.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Challenging work
"Being a part of a start up that has had such tremendous success in such a short period of time is extremely rewarding. You really do feel like you..."
Funding (last 2 of 3 rounds)
Feb 2022
$56m
SERIES B
Mar 2021
$18m
SERIES A
Total funding: $78.5m
Company benefits
- Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver. For either birthing or non-birthing parents, we provide 100% pay for 8 weeks.
- Comprehensive health coverage — We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision benefits for you and your dependents.
- Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
- Team activities and offsites — We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected and grow together.
- Career development — From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
- Work from anywhere in the US - We're a remote-first company with team members coast to coast.
Company values
- Our customers are our compass
- Be the experts who raise the bar
- Transparency
- Move with speed and focus
- Build with ownership
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Shrav Mehta
(CEO)Shrav served in Engineering and Marketing for a combined 6 years at companies like Lob, Scale AI, and Pilot before co-founding Secureframe in 2019.
People progressing
Ke joined us from Google to be an early employee of Secureframe in April of 2021. She leads our product team and has launched multiple products and major features since joining.
Kyle joined Secureframe in March of 2021 and has helped our customers with their audit and compliance needs. He now leads our Solutions Engineering team and continues to make customers happy.
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