Senior Payroll Operations Specialist, Justworks
Business operations platform
Open for applications
Business operations platform
1001+ employees
Open for applications
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are highly detail-oriented, with a strong ability to analyze payroll data, resolve issues efficiently, and uphold the highest standards of accuracy
- You excel at working independently and thrive in environments where you can build processes from the ground up
- With a strong ability to design and implement payroll workflows, you will ensure efficiency and accuracy in payroll execution
- Your expertise will be critical in ensuring payroll runs smoothly, resolving any complications as they arise, and continuously optimizing operational processes to maintain excellence in Canadian payroll execution
- As a Senior Payroll Operations Specialist - Canada, how results are achieved is paramount for your success and ultimately result in our success as an organization
- Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections)
- Camaraderie – You work collaboratively toward a higher purpose, actively listening and supporting teammates
- Openness – You share information, consider diverse perspectives, and welcome feedback
- Grit – You commit and persevere through challenges with a positive attitude
- Integrity – You follow through on commitments, act with honesty, and lead by example
- Simplicity – You focus on making complex things as simple as possible
- Minimum of 5 years of experience in payroll, operations, or related fields, including at least 2 years of hands-on experience managing the full end-to-end payroll process for employees across multiple provinces in Canada. This includes payroll calculations, execution, tax reconciliation, and reporting, ensuring accuracy and compliance at every stage
- National Payroll Institute (Canada) PCP designation is a plus
- Demonstrable working knowledge of annual wage bases, employee and employer taxes, and accrual rules
- Familiarity with basic business process management activities (process mapping, improvement, implementation, etc.)
- Aptitude for quickly learning new products and subject matter
- Meticulous and detail-oriented; you pride yourself in finding mistakes or errors and putting measures in place to prevent these
- Ability to remain flexible and pragmatic under pressure with an ability to thrive in a changing and complex environment
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
What the job involves
- As a Senior Payroll Operations Specialist - Canada on the International team, you will be responsible for ensuring the accuracy, timeliness, and compliance of payroll for employees across Canada
- You will work across the organization to research, troubleshoot, and resolve a variety of payroll-related inquiries, ensuring that all payroll matters—ranging from calculations to tax remittances and reporting—are handled with precision
- In this role, you will play a key part in maintaining seamless payroll operations by proactively identifying discrepancies, reconciling payroll data, and ensuring compliance with Canadian federal and provincial regulations, including Québec’s unique requirements
- Execute day-to-day operations for Justworks' Canadian payroll system, including processing and reviewing customer payroll, handling corrections, and ensuring compliance with federal and provincial regulations
- Monitor payroll payments, triage, and resolve incoming payroll-related issues efficiently
- Perform payroll reconciliation, ensuring accuracy in income withholding, tax remittances, and reporting while identifying and resolving discrepancies
- Maintain a comprehensive understanding of Canadian payroll tax laws, staying up to date on legislative changes across provinces, including Québec, and applying this knowledge to support complex payroll decisions
- Implement and refine payroll workflows to support evolving Canadian payroll operations, ensuring efficiency and compliance with regulatory requirements
- Identify and address areas of inefficiency in payroll execution, leveraging process improvements and system enhancements to optimize operations
- Act as a payroll subject matter expert, providing guidance and support to internal teams such as Customer Success and Finance
- Maintain internal payroll operations resources, policies, and procedures, ensuring accuracy and relevance in the Canadian context
- Process income withholding orders, records of employment (ROEs), and assist with accrual calculations in accordance with Canadian payroll regulations
- Research payroll topics related to product development and regulatory changes that impact payroll processing in Canada
- Conduct end-of-month reconciliation processes in collaboration with the Accounting team to ensure payroll accuracy
- Partner with the Audit team to continuously improve payroll controls and compliance measures
- Review tax documents and processes to ensure full compliance with end-of-year reporting requirements in Canada
- Perform other related duties as assigned to support smooth and compliant payroll operations across Canada
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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